Customer Support Specialist
Plenti
full-time
Posted on:
Location Type: Hybrid
Location: Adelaide • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for customer inquiries, providing prompt, accurate, and professional assistance via phone, chat and email
- Display empathy, patience, and a customer-first mindset while resolving customer issues and answering queries
- Troubleshoot and resolve customer concerns effectively, escalating complex issues when necessary
- Become an expert in Plenti’s products, services, and policies to provide clear and informed guidance to customers
- Work collaboratively with teammates, sharing knowledge and best practices to enhance team performance
- Assist other departments by providing customer insights and feedback that contribute to process and product improvements
Requirements
- Experience in customer service, contact center, or financial services preferred
- Strong verbal and written communication skills, with the ability to explain complex information in a clear and concise manner
- Customer-focused mindset with excellent problem-solving and conflict-resolution skills
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail
- Proficiency in using customer service software, CRMs, and digital communication tools
Benefits
- Flexible working
- Volunteer and study leave
- Monthly social events
- Office snacks
- Company Townhalls
- D&I initiatives and events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathypatiencecustomer-first mindsetproblem-solvingconflict-resolutionverbal communicationwritten communicationattention to detailcollaborationknowledge sharing