About the role
- Calendar Creation and Management
- Overseeing the calendar that focuses on all omnichannel communications including Email, SMS, Push, and In-App Messaging
- Campaign Management and Scheduling
- Working closely in respective platforms to execute and schedule campaigns
- Collaborating with client on necessary edits, updates and approvals surrounding creative and copy for communications
- Brief Creation
- Supporting on creative briefs across email, SMS, Push, web and other digital materials as needed
- Ensuring that the messaging and creative aligns with brand voice and overall client objectives
- Working with the creative team on any necessary edits or feedback from the clients
- Maintain Communication Logs
- Taking critical notes and feedback from client and vendor partners and sharing internally to create actionable next steps
- Operational Tasks
- Setting meeting agendas
- Gathering data and insights for reporting purposes
- Intaking one-off requests from clients
Requirements
- Bachelor's or Master's in Marketing, Business, or related field
- Minimum 2 years working experience in marketing coordination, customer engagement or account management, omnichannel marketing
- Bonus: Has restaurant or hospitality industry experience
- Exceptional written and verbal communication skills with strong attention to detail
- Proficiency in project management tools and methodologies like Monday.com
- Advanced skills in Microsoft Office Suite, Google Workspace, and communication platforms like Slack
- Strong organizational and time management abilities with capacity to handle multiple priorities
- Creative problem-solving skills and ability to work independently
- Comfortable working with reporting tools and metrics
- Professional Development
- Significant growth potential through exposure to all aspects of guest engagement strategy and execution
- Opportunities to be part of special projects and cross-functional initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
marketing coordinationcustomer engagementaccount managementomnichannel marketingproject managementreporting toolsdata analysis
Soft skills
written communicationverbal communicationattention to detailorganizational skillstime managementcreative problem-solvingindependence
Certifications
Bachelor's in MarketingMaster's in MarketingBachelor's in BusinessMaster's in Business