Technical Support Specialist

Playson

. Understand and analyse issues, be able to find appropriate solutions .

Posted 7/22/2026full-timeRemote • ⛩ Anywhere in AsiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and troubleshooting skills while providing second-level customer support in a technical environment. Proficient in monitoring tools and cloud infrastructure, with hands-on experience in software development and a solid understanding of API protocols.

Highest-signal resume keywords

Problem-Solving SkillsMonitoring Tools (Elastic, Dynatrace, Grafana)Cloud Infrastructure (AWS, Azure, GCP)Software Development (Java, C#, Node.js, TypeScript)API Protocols (REST)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

XMLJSONGitVersion Control WorkflowsSoftware Development Lifecycle (SDLC)Agile Frameworks (Scrum, Kanban)Technical SupportDevOpsSite ReliabilityQA Processes

Soft Skills

Effective Communication SkillsProactive AttitudeClient-FocusedStrong Work EthicEagerness to Learn

Tools & Technologies

JiraAtlassian StackKubernetes

Industry Keywords

IGaming

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGrafanaJavaJavaScriptKubernetesNode.jsSDLCTypeScript

About the role

Key responsibilities & impact

Understand and analyse issues, be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week

Requirements

What you’ll need

ready for night shifts
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)
Familiarity with the iGaming industry
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

Benefits

Comp & perks

Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional courses for your development