Technical Support Specialist, Windows
Raycast
Technical Support Specialist
Playson
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudGoogle Cloud PlatformGrafanaJavaJavaScriptKubernetesNode.jsSDLCTypeScript
About the role
- Understand and analyse issues, be able to find appropriate solutions
- Integration protocol testing
- Second-level customer support
- Delivering excellent customer service with 5 shifts a week
Requirements
- Hands-on software development experience with Java, C#, Node.js, or TypeScript
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
- A proactive, client-focused attitude and strong work ethic
- Strong problem-solving and troubleshooting skills
- Effective communication skills, both written and verbal
- At least Upper-Intermediate English (written and spoken)
- Eagerness to learn quickly and grow technically
- Working knowledge of XML and JSON
- Basic experience with Git and version control workflows
- Understanding of API protocols (e.g., REST)
- Awareness of the software development lifecycle (SDLC)
- Familiarity with the iGaming industry
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
- Experience using Jira and the Atlassian stack
- Basic understanding of QA processes and test environments
- Previous experience in a technical support, DevOps, or site reliability role
- Practical experience with monitoring systems
- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
Benefits
- Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
- Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
- Flexible Schedule: We offer a flexible work schedule to accommodate your needs
- Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
- Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
- Financial Support for Life Events: We provide financial support during special life events
- Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
- Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
- Professional Development: Get reimbursement for professional courses for your development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaC#Node.jsTypeScriptXMLJSONAPI protocolsAWSAzureGCP
Soft skills
problem-solvingtroubleshootingeffective communicationclient-focused attitudestrong work ethiceagerness to learnproactiveteam collaborationadaptabilitytime management
