Support Specialist
PlayOn! Sports
part-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with new customer onboarding journeys include account set-up and customer welcome communication
- Troubleshoot common support issues and escalate technical problems as needed
- Evaluate data to identify opportunities for product quality improvements
- Track and organize customer feedback to help inform future improvements
- Participate in team meetings, training, and professional development opportunities
Requirements
- Currently pursuing or recently completed a degree in communications, business, sports management, or a related field
- Strong communication skills—both written and verbal
- Curious, dependable, and eager to learn new tools and workflows
- Comfortable multitasking and problem-solving in a fast-paced environment
- Availability to work some evenings and/or weekends (especially during peak seasons)
- A passion for sports, education, or live event production is a plus
Benefits
- Real-world experience in a fast-paced, customer-focused tech company
- Exposure to cross-functional teams and external partners including product, operations, and marketing
- Strong mentorship from seasoned professionals in customer support and technology
- Opportunity to contribute meaningful work and make a difference for partner schools and sports fans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillswritten communicationverbal communicationcuriousdependableeager to learnmultitaskingproblem-solving