Support Analyst
PlayOn! Sports
full-time
Posted on:
Location Type: Hybrid
Location: Chamblee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take initiative to identify potential issues before they escalate, reaching out to clients with tailored solutions that enhance their experience.
- Leverage strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support.
- Make proactive calls to clients to check in, assess their needs, and provide updates, fostering strong relationships and a sense of partnership.
- Work closely with the support team to share insights and strategies that drive rapid resolution of client issues while maintaining high customer satisfaction.
- Identify opportunities for process enhancements and share feedback to improve our support operations, tools, and customer interactions.
- Stay informed about the latest product updates and industry trends, equipping yourself with the knowledge to provide outstanding support and guidance to clients.
Requirements
- High school diploma or equivalent required.
- Strong problem-solving skills with the ability to work independently and collaboratively.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
- Strong customer service skills with a passion for providing exceptional service.
- Ability to work under pressure in a fast-paced environment.
- Experience with ticketing systems and other technical support tools.
Benefits
- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment
- Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem-solvinganalytical skillstechnical support
Soft skills
communication skillscustomer serviceinitiativecollaborationrelationship buildingadaptability
Certifications
high school diploma