Field Service Operations Specialist

PlayOn! Sports

Field Service Operations Specialist coordinating technical support and service visits for PlayOn's high school event solutions platform. Ensuring exceptional customer experience through effective communication and organized service management.

Posted 4/15/2026full-timeChamblee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own full execution of all service visit types to all schools within an assigned region.
Evaluate opportunities for preventative maintenance and improved technician routing by proactively reviewing system health and partnering with colleagues in Support, Advanced Client Operations (ACO), and Customer Success (CS).
Coordinate service visits remotely with internal and third-party field service technicians to ensure technicians are onsite with correct equipment for all visits.
Work with school contacts in assigned region to coordinate and schedule all service visits and create a positive customer experience for the school throughout the process.
Coordinate with third-party lift companies to order, schedule, and call off lifts for venues that require a one; all of this should be done on time to ensure PlayOn does not accrue costs for unused lift time.
Manage both Salesforce cases and work orders in a timely manner to ensure there is not a large backlog so that wait times for schools and technicians are minimal.
Actively create, manage, and resolve large volumes of service visits and work orders to ensure timely completion and quality work by service technicians.
Manage calendar of all planned service visits to ensure acceptable service levels to onsite technicians.
Serve as the primary point of contact for the field service technician while they are on-site at a school - providing background on the issues and expertise on the Pixellot system.
Provide troubleshooting support and assistance to the field service technician while they are on-site, assisting in diagnosing and resolving technical issues remotely.
Maintain up-to-date records including, but not limited to, work order details, results, and communications with schools and technicians, using Salesforce and other internal systems.
Update data records within Salesforce as needed based on new information provided by school or technician (e.g. school contact information)
When spare parts are needed for a specified service visit, ensure the technician is adequately stocked, and if not, order parts through supply chain team.

Requirements

What you’ll need

Strong technical background, with experience in Salesforce, broadcast equipment, and field service operations.
Ability to quickly learn new technologies, problem-solve, and troubleshoot both technical and non-technical issues and deliver effective solutions.
Excellent communication and interpersonal skills, with the ability to effectively interact with team members, school administrators, Field Service Technicians, and third-party vendors in an accurate and timely manner.
Exceptional interpersonal skills, with a strong ability to build powerful relationships with our customers and technicians.
Impeccably organized with the ability to manage multiple priorities, deadlines, and moving parts in a fast-paced environment.
Comfortable with change and shifts, as school and technician schedules change and shift.

Benefits

Comp & perks

Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforcebroadcast equipmentfield service operationstroubleshootingproblem-solvingservice visit managementwork order managementpreventative maintenancetechnical supportdata record management

Soft Skills

communication skillsinterpersonal skillsorganizational skillsrelationship buildingtime managementadaptabilitycustomer serviceteam collaborationmulti-taskingattention to detail