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Playbook

Senior Customer Support Agent – Sportsbook, Casino

Playbook

Join a top iGaming brand as a Senior Customer Support Agent offering player support across Europe. Fully remote role focused on Sportsbook and Casino customer service.

Posted 4/27/2026contractRemote • 🇪🇺 Anywhere in EuropeSeniorWebsite

About the role

Key responsibilities & impact
  • Provide professional, efficient, and friendly customer support via email and live chat
  • Assist players with account queries, payments, bonuses, verification, and general technical issues
  • Support players across both Sportsbook and Casino products
  • Maintain a strong understanding of the company’s products, services, promotions, and internal procedures
  • Identify, investigate, and escalate more complex or technical issues when needed
  • Ensure all support is delivered in line with responsible gaming policies and regulatory standards
  • Contribute to improving the overall customer experience through feedback and suggestions

Requirements

What you’ll need
  • Previous experience in a senior customer support role within the iGaming industry
  • Mandatory sportsbook knowledge and hands-on industry experience
  • Casino experience is a strong advantage
  • A good grasp of horse racing would be ideal
  • Fluent English, both written and spoken
  • Must be based in Europe and able to work on a B2B / contractor basis
  • Strong communication skills, sound judgment, and the ability to manage multiple queries effectively
  • Comfortable working remotely and independently
  • Flexible to work shifts across Monday to Sunday

Benefits

Comp & perks
  • Fully remote role
  • B2B contract
  • Opportunity to join an established gambling business expanding its online Sportsbook and Casino offering
  • Strong potential to make an impact in a growing online team

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportaccount managementpayments processingtechnical issue resolutionsportsbook knowledgecasino experiencehorse racing knowledgeB2B support
Soft Skills
communication skillssound judgmentmulti-taskingindependent workflexibility