Playbook

Content Marketing Manager

• Own the content strategy across organic search, social, video, written, podcast, and creator enablement. Define what we do, what we do not do, and why.
• Set and maintain the editorial bar. Establish the production workflows, the quality standard, and the cadence the team can sustain.
• Lead with the work. In your first phase, you will write, produce, and ship a meaningful share of the content yourself. We expect senior leaders to model the bar.
• Build the team. Identify the right roles, hire the right people, and develop them.
• Drive measurable outcomes. Define a small set of content KPIs and build the reporting that ties content output to pipeline, signups, and revenue.
• Partner across the company. Coordinate with Growth, Product Marketing, Sales, and Product. Your work should compound theirs and vice versa.
• Use modern tools to expand output. Identify and deploy the AI workflows, automations, and editorial systems that let a small content team punch above its weight.

Head of Content Marketing

Customer Support

• Provide professional, efficient, and friendly customer support via email and live chat
• Assist players with account queries, payments, bonuses, verification, and general technical issues
• Support players across both Sportsbook and Casino products
• Maintain a strong understanding of the company’s products, services, promotions, and internal procedures
• Identify, investigate, and escalate more complex or technical issues when needed
• Ensure all support is delivered in line with responsible gaming policies and regulatory standards
• Contribute to improving the overall customer experience through feedback and suggestions

Head of Content Marketing

Senior Customer Support Agent – Sportsbook, Casino