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KYC & Onboarding Lead
PLAY NORTHKYC & Onboarding Lead responsible for optimizing onboarding performance and vendor relationships in a fast-growing online casino operator. Leading initiatives to improve KPIs and team performance.
About the role
Key responsibilities & impact- Own the end-to-end onboarding process and its continuous improvement
- Define and track onboarding KPIs (completion rate, abandonment recovery, document acceptance, fraud rate)
- Drive initiatives to improve eligible onboarding completion
- Analyze drop-off trends and implement structured recovery strategies
- Build and maintain onboarding performance dashboards
- Continuously optimize existing operational processes
- Act as primary point of contact for Onboarding and IDV providers
- Monitor vendor performance, SLAs, and rejection trends
- Escalate tool inconsistencies and drive clarification and improvements
- Evaluate and support integration of additional verification providers where justified
- Train and support Analysts
- Conduct quality reviews and performance feedback
- Maintain structured documentation and process governance
- Provide final oversight on complex or high-risk cases
- Monitor team workload and ensure service levels are met.
Requirements
What you’ll need- 3–5+ years experience in KYC and onboarding teams
- Strong understanding of risk-based frameworks
- Analytical mindset with ability to convert data into action
- Comfortable challenging status quo and driving change
- Strong stakeholder management skills
- Experience in iGaming preferred
- Experience leading operational teams desired.
Benefits
Comp & perks- A hybrid working model.
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboarding processKPI trackingdata analysisperformance dashboardsprocess optimizationquality reviewsdocumentation governancerisk-based frameworksvendor performance monitoringservice level agreements
Soft Skills
analytical mindsetstakeholder managementchange managementteam leadershipcommunicationproblem-solvingtraining and supportprocess improvementoversightworkload management