PLAY NORTH

KYC & Onboarding Lead

PLAY NORTH

full-time

Posted on:

Location Type: Hybrid

Location: Sliema • Malta

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Job Level

Senior

About the role

  • Own the end-to-end onboarding process and its continuous improvement
  • Define and track onboarding KPIs (completion rate, abandonment recovery, document acceptance, fraud rate)
  • Drive initiatives to improve eligible onboarding completion
  • Analyze drop-off trends and implement structured recovery strategies
  • Build and maintain onboarding performance dashboards
  • Continuously optimize existing operational processes
  • Act as primary point of contact for Onboarding and IDV providers
  • Monitor vendor performance, SLAs, and rejection trends
  • Escalate tool inconsistencies and drive clarification and improvements
  • Evaluate and support integration of additional verification providers where justified
  • Train and support Analysts
  • Conduct quality reviews and performance feedback
  • Maintain structured documentation and process governance
  • Provide final oversight on complex or high-risk cases
  • Monitor team workload and ensure service levels are met.

Requirements

  • 3–5+ years experience in KYC and onboarding teams
  • Strong understanding of risk-based frameworks
  • Analytical mindset with ability to convert data into action
  • Comfortable challenging status quo and driving change
  • Strong stakeholder management skills
  • Experience in iGaming preferred
  • Experience leading operational teams desired.
Benefits
  • A hybrid working model.
  • Competitive salary based on experience and qualifications.
  • Brand new offices.
  • Private parking.
  • Private Health insurance.
  • Wellness allowance up to €600 per year.
  • Employee assistance program with Richmond Foundation.
  • Birthday wishes with something special.
  • Office lunches and daily nibbles such as fresh fruit and healthy snacks.
  • Meal allowance.
  • Lots of great company discounts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboarding processKPI trackingdata analysisperformance dashboardsprocess optimizationquality reviewsdocumentation governancerisk-based frameworksvendor performance monitoringservice level agreements
Soft Skills
analytical mindsetstakeholder managementchange managementteam leadershipcommunicationproblem-solvingtraining and supportprocess improvementoversightworkload management