Manager of IT – Digital Transformation

Plaud

Manager of IT overseeing tools and operations for Plaud, an AI productivity startup. Leading global IT functions while ensuring service excellence across distributed teams.

Posted 6/24/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Build and lead the central IT function and team across SF and Asia (China managed day-to-day via an in-country deputy).
Own the company's core tools end-to-end — identity/SSO, MDM/endpoint, and the SaaS stack (Slack, Notion, Linear, Google Workspace).
Lead the migration off Feishu onto the new stack — Slack and Notion first — with no downtime at each cutover.
Stand up identity & access: automated joiner/mover/leaver provisioning (SSO/SCIM), MFA, and least-privilege access.
Run IT service and operations: a service desk with SLAs and AI ticket deflection, plus asset and onboarding/offboarding management.

Requirements

What you’ll need

8+ years in IT with 4+ years leading teams, ideally as Head of IT / IT Manager at a fast-scaling, multi-office company.
Hands-on depth in identity & access (SSO/IAM, SCIM), MDM/endpoint, and SaaS administration of a core tool stack.
Proven ownership of enterprise tool rollouts or migrations end-to-end (e.g. Slack, Notion, Okta, Rippling) — selection through adoption.
Strong IT operations and service management (service desk, SLAs, asset lifecycle), plus the judgment to set standards and decide build-vs-buy.
Comfortable leading distributed teams across time zones.

Benefits

Comp & perks

Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems to maximize engineering and execution efficiency.
Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
Team & Culture Annual company off-sites, team events, and a culture that values craftsmanship, ownership, and velocity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

identity and access managementSSOSCIMMDMSaaS administrationIT operationsservice managementasset lifecycle managementmigration managementteam leadership

Soft Skills

judgmentcommunicationleadershiporganizational skillscollaborationproblem-solvingtime managementadaptabilitydecision-makingcross-cultural communication