Customer Success Manager, Health Tech

Platform24

Customer Success Manager ensuring healthcare customers realize the value of our platform and stay with us long-term. Collaborating with various teams for effective customer engagement and support.

Posted 5/9/2026full-timeStockholm • 🇸🇪 SwedenMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You'll own the long-term relationship with a portfolio of healthcare customers in Sweden, and potentially across other European geographies.
Running regular check-ins and business reviews with customers to understand their usage, challenges, and objectives - building relationships across all levels, from operational teams to senior stakeholders.
Driving feature adoption and platform engagement, helping customers establish frameworks to track their objectives and ensure a strong return on their investment.
Monitoring customer health scores and proactively managing at-risk accounts, while owning key success metrics such as Net Revenue Retention (NRR), churn rate, and customer satisfaction (NPS).
Contributing to the renewal process, ensuring customers see continued value and are set up for long-term success.
Collaborating with Professional Services and Support to ensure smooth onboarding, fast time-to-value, and timely resolution of customer issues.
Spotting and developing upsell opportunities within the existing customer base in close collaboration with the Commercial team.
Serving as the primary internal advocate for your customers - channeling structured feedback to Product and other teams to shape the roadmap, and amplifying success stories together with Marketing.
Leveraging data-driven insights to influence product prioritization based on usage patterns, risk signals, and churn indicators.
You'll develop quickly and learn about our product, organization, and customers.

Requirements

What you’ll need

Professional experience in a customer-facing role, eg, previous experience in Customer Success or consulting.
Strong interpersonal skills. You're an active listener who genuinely is interested in understanding customer needs and knows how to engage stakeholders across all levels - from operational teams to senior decision-makers.
A consultative approach. You guide customers towards the right solution rather than the requested one, and you know how to say no in a way that builds trust rather than friction.
Customer advocacy and feedback management. You represent the customer's voice internally, channel structured feedback to Product and relevant teams, and handle escalations with composure and professionalism.
Account management experience. You're comfortable managing multiple accounts in parallel, proactively monitoring customer health, identifying risks early, and ensuring customers are set up for long-term success.
Commercial mindset. You have experience contributing to renewals and identifying upsell opportunities, and you're comfortable owning metrics such as NRR, churn rate, and NPS.
Strong analytical and problem-solving skills. You translate data and usage patterns into actionable insights that drive both customer outcomes and internal prioritization decisions.
Change management capability. You can guide customers and their organizations through new ways of working, ensuring smooth onboarding and fast time-to-value.
A genuine passion for healthcare and a drive to improve its efficiency, quality, and accessibility.
A relevant university degree (e.g. Healthcare, Business, Technology, or related).
Full professional proficiency in Swedish and English, written and spoken.
Industry knowledge from healthtech, medtech, or other regulated SaaS environments, as well as project management experience, are considered a plus.

Benefits

Comp & perks

Meaningful Innovation: Combine medical expertise with cutting-edge technology to tangibly improve healthcare at scale, this is work that truly matters.
Work together: Collaborate closely with kind, skilled colleagues across the company, where trust, shared ownership, and everyday teamwork drive real progress.
Stockholm's Most Scenic Office: Enjoy our beautiful location in Münchenbryggeriet, offering a stunning view of Riddarfjärden. Our office amenities, including a great lunch restaurant and private gym, support a healthy work-life balance.
Culture & Balance: We support work-life balance through flexible hours, bi-weekly Demo & Beers sessions, and a unique benefit: five paid volunteer days per year, dedicated to causes you care about.

ATS Keywords

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Hard Skills & Tools

customer successaccount managementdata analysisproblem-solvingchange managementmetrics managementfeature adoptioncustomer health monitoringrenewal processupsell opportunities

Soft Skills

interpersonal skillsactive listeningconsultative approachcustomer advocacyfeedback managementanalytical skillscommercial mindsetrelationship buildingstakeholder engagementprofessionalism