Architect

• Serve as the technical champion and strategic compliance advisor for customers
• Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of Compliance & Safety products to customer stakeholders
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Collaborate cross-functionally with Customer Success, Account Management, Product Management, and Engineering to be the voice of the customer and influence the product compliance roadmap
• Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
• Lead customer workshops and innovation sessions to explore new compliance use cases that drive business value to customers
• Participate in regular customer business review meetings (onsite & virtual)
• Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact
• Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting

Senior Technical Success Architect

Learning Experience Architect

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Multi-Solution Architect

EA Architect – Director