Planteria Group

Account Manager

• Manage and develop a portfolio of key client accounts, ensuring high satisfaction and long-term retention.
• Build deep, authentic relationships with client contacts at all levels becoming their trusted advisor and go-to-partner.
• Maintain regular communication through reviews, site visits, and proactive check-ins to keep clients engaged.
• Identify opportunities to innovate and upsell, introducing new plants, displays, and services that enhance the client’s environment.
• Resolve client issues promptly and effectively, ensuring smooth operations and outstanding service delivery.
• Collaborate closely with operations, design, and maintenance teams to deliver excellence on every project.
• Monitor account performance, renewal timelines, and client satisfaction metrics.
• Secure referrals and introductions to new business opportunities within existing client networks.
• Achieve annual sales growth and retention targets, balancing upsell performance with contract retention and loss reduction.