PlannerPal

Full-stack Engineer

• Own the design for key features of our solutions
• Organise and manage the work of a small squad of engineers
• Ensure that coding and testing standards are upheld
• Own the end-to-end solution design for new features within a defined architecture framework
• Make pragmatic decisions about trade-offs (scope, performance, scalability, security) in a fast-moving environment.
• Act as the day-to-day technical and delivery lead for a squad of engineers
• Define and manage the work: break down Product Requirement Documents and user stories into clear tasks, estimate effort, set priorities and timelines, and track progress to ensure on-time delivery.
• Run or participate in ceremonies (stand-ups, planning, reviews) to keep work aligned and unblock issues quickly.
• Take ownership of complex or high-impact pieces of work, especially where the architecture, integrations or performance considerations are non-trivial.
• Design, build and optimise the journeys of our service using our tech stack: Backend: Python Frontend: React + Flutter Data / Infra: Postgres, AWS (S3, ECS etc.)
• Write high-quality, testable code and contribute to our continuous integration and deployment pipelines.
• Take ownership of technical design as part of a small, fast-moving team.
• Help evolve our platform architecture for performance, resilience, observability and security as we scale.
• Identify and drive improvements to developer experience, tooling and internal processes (e.g. testing, release, monitoring, on-call), in collaboration with both in-house and outsourced engineers.

Lead Full Stack Engineer

Customer Support

• Act as the first line of support for client queries across the PlannerPal platform
• Triage, diagnose, and resolve user issues efficiently, escalating where required
• Work closely with internal teams (Product, Engineering, Customer Success) to ensure timely resolution
• Maintain high-quality communication with clients, ensuring clarity and responsiveness
• Own and manage PlannerPal’s automated customer support systems (including AI-driven support tools)
• Continuously improve automated responses, workflows, and support processes
• Identify opportunities to reduce manual support through automation and optimisation
• Monitor support performance metrics and suggest improvements
• Support the wider Customer Success team in delivering a smooth client experience
• Help maintain internal documentation, support materials, and knowledge bases
• Assist in onboarding support activities and user access queries
• Provide administrative support to Sales and Business Development teams
• Assist with CRM updates, data entry, and maintaining accurate records
• Support coordination of meetings, demos, and client communications
• Help ensure smooth internal processes across the commercial function

Lead Full Stack Engineer

Customer Support and Operations Associate – AI Wealthtech