Technical Writer

Planned Systems International

Technical Writer at Planned Systems International supporting documentation for the Department of Veterans Affairs. Collaborating with teams on technical writing and quality improvement initiatives.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Writing and Documentation, with a strong focus on creating and maintaining user guides, training materials, and process documentation. Proficient in collaborating with subject matter experts and utilizing advanced tools to ensure clarity and accuracy in technical communications.

Highest-signal resume keywords

Technical WritingDocumentation Quality AssuranceMicrosoft WordCommunication SkillsCollaboration with SMEs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingEditingProofreadingCreating Technical ManualsUsing Style ManualsDocument FormattingGraphics UtilizationTranscribing Meeting MinutesTraining Material DevelopmentProcess Documentation

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationCoaching and MentoringIndependenceTeam Collaboration

Tools & Technologies

Microsoft WordVisioExcelPowerPointAdobeTeamsSharePointAI Tools

Industry Keywords

Technical WritingIT IndustrySoftware DevelopmentDocumentation StyleCustomer Service

About the role

Key responsibilities & impact

Perform a technical edit for quality assurance on all documentation prior to delivery to the customer.
Create and implement consistent writing templates and documentation style for all technical publications.
Collaborate with subject matter experts when creating user guides, process documentation, new templates, template updates, and presentations to understand project specifications and needs.
Analyze team processes to ensure efficiency and that all aspects of the process are documented.
Ensure technical documentation is complete and accurate.
Combine, edit, format, and finalize the monthly progress report.
Participate in the review process.
Create, edit, and maintain training material, brown bags, instructional supplements to ensure processes are understood as well as review all documentation and training materials to keep them up to date.
Provide a high level of customer service by adopting the customer’s mission and working towards success.
Transcribe Meeting Minutes from recordings.
Working with AI to improve these functions.

Requirements

What you’ll need

Bachelor’s degree in English, Journalism, or a related field and 3-5 years of Technical Writing/Communications experience in IT or Software development industries (or an equivalent combination of education, certifications, and experience).
Interviewing SMEs to gather technical details
Creating technical manuals and quick reference guides
Using accepted style manuals, such as the Chicago Manual of Style (CMS), the Microsoft Manual of Style, and VA style preference.
Advanced knowledge of Microsoft Word, Visio, Excel, PowerPoint, Adobe, Teams, and SharePoint
Proven excellent oral and written communication skills are required.
Expertise writing/editing/proofreading at all levels, and willingness to do whatever’s needed.
Ability to use graphics effectively to communicate ideas.
Ability to convey complex information in appropriate fashion to audiences with different levels of knowledge.
Ability to work independently while communicating effectively with supervisor on all activities within the areas of responsibility.
Work in both a team environment and independently
Coach and mentor other technical writers.
Work in a fast paced, multi-faceted environment.

Benefits

Comp & perks

paid leave
options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.
Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.
professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.