Planned Systems International

Call Center Lead Agent

Planned Systems International

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

PMP

About the role

  • Formulate plans and recommend effective strategies to the customer to meet cost, schedule, and deliverable objectives.
  • Lead cross-functional teams in the delivery of high-risk, complex projects, directly affecting the PSI strategy to meet technology and business requirements on-time and within budget.
  • Deliver quality project documentation (briefings, documents, plans, reports, etc.) to the government customer and corporate office in support of the overall project.
  • Prepare and deliver regular, effective communications to ensure that project leaders, and senior leadership are adequately apprised of project statuses, successes, risks and issues.
  • Define and manage a diverse project team, to include subcontractor partners.
  • Define, delegate and manage project staff roles and responsibilities.
  • Ensure the project is properly staffed and retained.
  • Establish and assess the project cost and schedule.
  • Prioritize new technology initiatives, projects, and tasks as needed.
  • Identify risks and issues that will impact project performance and delegate the right resources to define, recommend and implement corrective courses of action.
  • Coach and mentor assigned staff to continuously improve project performance.
  • Assist with business development and proposal efforts as needed.
  • Direct, manage, develop, coach, counsel and mentor technical leads and all assigned personnel.

Requirements

  • Bachelor’s degree in Project Management, Business Administration, Engineering, or a related field (Master’s degree preferred).
  • Minimum of 3 years of project management experience, preferably with federal contracts.
  • Strong understanding of federal contracting regulations and procedures.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage multiple projects simultaneously and deliver results.
  • Proficiency in project management software and tools (e.g., MS Project, JIRA, etc.).
  • Ability to work independently and collaboratively in a fast-paced environment.
  • PMP (Project Management Professional) or similar certification is highly desirable.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementrisk managementcost managementschedule managementbusiness developmentproposal developmentproject documentation
Soft Skills
leadershipcommunicationinterpersonal skillscoachingmentoringcollaborationproblem-solving
Certifications
PMP