Bilingual Patient Access Center Associate

Planned Parenthood Southeast

Bilingual Patient Access Associate providing patient education and scheduling services in English and Spanish. Ensuring efficient patient access and support in the Patient Access Center.

Posted 5/15/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Create a positive first impression with patients by providing professional, efficient, and caring service
Answer patient questions and provide patient education and counseling
Schedule appointments in English and Spanish as per protocol for all PPSE health services
Provide clients with pre-appointment instructions and refer them to the PPSE website for forms
Ensure appointments coincide with clinic and provider availability
Provide patients with education and counseling regarding services and options for care
Screen callers for eligibility to receive abortion services per state and federal laws
Determine and discuss any special accommodations needed by the client
Assist the client in assessing and accessing financial assistance
Call Management with sensitivity and professionalism on all customer calls
Manage a high volume of calls and input patient data into the NextGen system
Screen and direct callers requiring immediate medical assistance
Maintain a sensitive demeanor, handle complaints professionally, and refer unresolved complaints to a supervisor
Provide information about all services and offer referrals when appropriate
Assist with collecting required data and calculating statistics as requested
Complete documentation for medical records when providing relevant clinical information
Assist in translating, scripting, and creating patient-facing documents as needed

Requirements

What you’ll need

High school diploma. College or other post-secondary education preferred.
Preferred: 2+ years of healthcare and/or customer service experience
Excellent communication and telephone skills
Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
Must have knowledge of family planning services and/or reproductive health care.
Outstanding customer service skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Planned Parenthood Southeast Website LinkedIn All Job Openings 51 - 200 employees Founded 2010 ⚕️ Healthcare Insurance 🤝 Non-profit 🧘 Wellness Healthcare Insurance
Non-profit
Wellness Planned Parenthood Southeast is a nonprofit organization that believes in the fundamental right of each individual to manage their fertility, regardless of income, marital status, race, ethnicity, gender identity, sexual orientation, age, religion, disability, or residence. The organization provides a range of services including abortion, birth control, emergency contraception, gender-affirming care, HIV services, mental health support, pregnancy testing and planning, STD testing and treatment, sexual and reproductive health education, vaccines, and wellness care. Planned Parenthood Southeast also offers telehealth services and operates health centers staffed by trained sexual health educators. The organization actively engages in education, outreach, and public policy advocacy to protect and expand reproductive health and rights. Bilingual Patient Access Center Associate 🔥 36 minutes ago 🏢🏡 Atlanta – Hybrid 💵 $22 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💬 Bilingual 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Create a positive first impression with patients by providing professional, efficient, and caring service
Answer patient questions and provide patient education and counseling
Schedule appointments in English and Spanish as per protocol for all PPSE health services
Provide clients with pre-appointment instructions and refer them to the PPSE website for forms
Ensure appointments coincide with clinic and provider availability
Provide patients with education and counseling regarding services and options for care
Screen callers for eligibility to receive abortion services per state and federal laws
Determine and discuss any special accommodations needed by the client
Assist the client in assessing and accessing financial assistance
Call Management with sensitivity and professionalism on all customer calls
Manage a high volume of calls and input patient data into the NextGen system
Screen and direct callers requiring immediate medical assistance
Maintain a sensitive demeanor, handle complaints professionally, and refer unresolved complaints to a supervisor
Provide information about all services and offer referrals when appropriate
Assist with collecting required data and calculating statistics as requested
Complete documentation for medical records when providing relevant clinical information
Assist in translating, scripting, and creating patient-facing documents as needed 🎯 Requirements
High school diploma. College or other post-secondary education preferred.
Preferred: 2+ years of healthcare and/or customer service experience
Excellent communication and telephone skills
Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
Must have knowledge of family planning services and/or reproductive health care.
Outstanding customer service skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Pharmacy Technician II – Bilingual 🔥 21 hours ago Elevance Health 10,000+ employees Website LinkedIn All Job Openings Pharmacy Technician II-Bilingual role interpreting prescriptions and processing authorizations for CarelonRx. Ensuring compliance, educating members, and coordinating pharmacy-related inquiries. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💬 Bilingual 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required View More Bilingual Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data entrypatient educationfinancial assistance assessmentappointment schedulingdocumentation for medical recordscall managementcustomer service

Soft Skills

communication skillsprofessionalismsensitivitycomplaint handlinginterpersonal skills