Bilingual Patient Access Coordinator
Hanger, Inc.
Health Care Assistant, Bilingual Preferred
Planned Parenthood of Wisconsin, Inc.
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Performs front office duties including greeting and registering patients, answering phones, making appointments, verifying third party insurance, enrolling patients in third party payor sources (public and private) and collecting patient fees.
- Interviews, educates and documents patient history in EHR in compliance with agency policies and procedures. Obtains necessary signatures on consent forms.
- Assists clinical staff during exams and procedures in addition to providing patient support.
- Prepares and cleans exam and procedure rooms as well as medical equipment consistent with agency standards. Maintains knowledge of equipment operations.
- Assists with management of medical supply inventory and equips rooms with necessary supplies to provide high quality efficient healthcare.
- Performs and documents laboratory tests and results including, but not limited to urine pregnancy testing, hemoglobin, HIV testing, point of care urinalysis and Rh testing. Alerts licensed staff to abnormal results. Maintains appropriate laboratory records. Prepares specimens for external laboratory analysis.
- Performs vital signs, IM injections, phlebotomy, IV placement, and pelvic ultrasound under direct supervision of licensed staff.
- Keeps current on relevant sexual and reproductive health care, community resources, agency protocols, referral procedures and all Planned Parenthood services and programs.
- Dispenses contraception and medication adhering to Clinician’s orders and frequency tables. Administers ordered medications and or vaccines.
- Performs quality assurance activities. Follows laboratory requirements as defined in Planned Parenthood Federation of America (PPFA) and PPWI Medical Standards and Guidelines.
- Complies with all safety and emergency policies and procedures.
- Performs other duties as assigned.
- Any job offer will be contingent upon the results of a background investigation.
Requirements
- Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of WI.
- Support for the mission of PPWI and it’s commitment to a culture of diversity, equity, inclusion and belonging.
- Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities.
- Committed to providing non-judgmental, patient centered care to ensure highest level of patient satisfaction.
- Demonstrates organization and time management skills to manage a variety of tasks effectively.
- Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.
- Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.
- Accuracy and attention to detail is essential.
- Effective written and verbal communication skills.
- Ability to read and implement written and verbal instructions.
- Ability to work independently and as a team member.
- Ability to handle sensitive information in a confidential manner.
- Some positions require bilingual English/Spanish skills.
- CPR certifiable.
- High school diploma, GED or equivalent required.
- Certification from an accredited medical assistant technical program is preferred.
- Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus.
- May require lifting up to 30 pounds; ability to operate medical equipment and office equipment.
- Will work with blood or blood-borne pathogens and will require OSHA training.
- Availability to work flexible hours, including evening and/or weekend hours, and travel to other PPWI health centers as needed.
- This position may require a valid driver’s license, auto insurance, and personal transportation.
- Any job offer will be contingent upon the results of a background investigation.
