Benefits Specialist

Planned Parenthood of the Pacific Southwest

Benefits Specialist responsible for administering employee benefits at Planned Parenthood. Leading benefit enrollments, issue resolution, and employee education for a seamless benefits experience.

Posted 6/24/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSenior💰 $33 - $37 per hourWebsite

About the role

Key responsibilities & impact

Lead day-to-day administration of benefit enrollments, qualifying life events, and terminations; ensure timely and accurate updates in the HCM/benefits administration system.
Serve as a primary escalation point for complex employee benefit questions; provide clear guidance so employees can make informed benefit decisions.
Research and resolve coverage, claims, and billing issues by partnering directly with carriers, vendors, and brokers.
Develop and deliver ongoing benefits education, including employee-facing resources, communications and guidance, to support understanding and effective use of benefit programs.
Coordinate and execute operational components of the annual open enrollment process, including system readiness, audit and approval of changes, and employee-facing process support.
Identify and implement improvements to open enrollment workflows, documentation, and employee resources year over year.
Manage ongoing relationships with benefit vendors and brokers to resolve eligibility, service, and billing issues and ensure smooth benefits administration.
Process, audit, and reconcile monthly benefit invoices; investigate discrepancies and partner with vendors and internal teams to resolve variances.
Maintain the automated benefits administration system within the HCM by auditing data, reviewing and approving changes, and troubleshooting system issues.
Support job description-related work, including formatting, updates, version control, and coordination through review and approval processes.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience – *Required*
3+ years of benefits administration experience, including enrollments, qualifying life events, open enrollment execution, vendor coordination, and benefits systems support – *Required *
Strong working knowledge of benefit plan administration and HCM/benefits systems – *Required *

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationopen enrollment executionvendor coordinationbenefits systems supportdata auditinginvoice reconciliationissue resolutiondocumentation improvementemployee education development

Soft Skills

communicationproblem-solvingrelationship managementorganizational skillsguidance provision