Manager – Virtual Health

Planned Parenthood League of Massachusetts

Manager overseeing telehealth services operations at Planned Parenthood League of Massachusetts. Responsible for managing delivery, supervising staff, and improving patient access and experience.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Manage telehealth operations, scheduling templates, and productivity goals
Supervise, train, and support staff; manage performance in collaboration with HR
Partner cross‑functionally to expand patient access through virtual care
Monitor budgets, KPIs, dashboards, and patient trends
Support EHR optimization, workflow improvements, and digital tools
Ensure compliance with HIPAA, OSHA, MDPH, Title X (where applicable), and PPFA standards
Address operational barriers, patient complaints, and follow‑up processes

Requirements

What you’ll need

3–5 years of relevant experience in healthcare operations, team management, or performance improvement
Strong communication, interpersonal, and data‑analysis skills
Ability to work independently and collaboratively
High school diploma or equivalent required; Bachelor’s degree preferred
Experience with MS Office; EHR and telehealth experience preferred

Benefits

Comp & perks

Generous Paid Time Off
Medical, Dental, and Vision Insurance
403(b) Retirement Plan with employer match
Life and Disability Insurance
Professional Development Opportunities
Commuter Benefits
A mission-driven workplace that values equity, inclusion, and belonging

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare operationsperformance improvementdata analysisEHR optimizationworkflow improvementstelehealth operationsscheduling templatesbudget monitoringKPI monitoringdashboard management

Soft Skills

communicationinterpersonal skillsteam managementindependent workcollaborative workstaff trainingsupportproblem-solvingperformance managementpatient complaint resolution

Certifications

high school diplomaBachelor’s degreeHIPAA complianceOSHA complianceMDPH complianceTitle X compliancePPFA standards