Chief Operating Officer

Planned Parenthood League of Massachusetts

COO managing operations, IT, and compliance for Planned Parenthood League of Massachusetts. Driving operational efficiency and strategic growth in healthcare setting.

Posted 4/13/2026full-timeBoston • 🇺🇸 United StatesLead💰 $200,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the CEO’s second-in-command, acting as a strategic thought partner and operational leader.
Translate PPLM’s strategic goals into operational execution, ensuring efficiency, scalability, and long-term sustainability.
Provide executive oversight of clinical operations, IT, administration, revenue cycle (in partnership with Finance), facilities, and security.
Foster cross-functional collaboration across health services, external affairs, development, finance, and advocacy efforts to ensure seamless integration and alignment with organizational priorities.
Lead organizational change management efforts, ensuring a culture of continuous improvement, accountability, and innovation.
Apply Lean, Six Sigma, and other process improvement methodologies to streamline operations, reduce inefficiencies, and improve service delivery.
Develop and oversee Standard Operating Procedures (SOPs) for all key operational areas, ensuring consistency, compliance, and best practices.
Represent PPLM externally, as needed, in strategic partnerships, regulatory discussions, and industry collaboration.
Oversee IT, EMR systems, and digital infrastructure, ensuring that technology effectively supports patient care, security, and operational needs.
Partner with Finance to oversee revenue cycle operations, ensuring financial health and sustainable reimbursement models.
Direct facilities management, ensuring that all locations are operationally efficient, safe, compliant, and optimized for patient and staff needs.
Strengthen security measures to protect staff, patients, and facilities, ensuring crisis preparedness and risk mitigation.
Ensure that all operational functions align with PPLM’s external affairs and advocacy efforts, providing operational support for key initiatives.
Lead business continuity and disaster recovery planning across all operational units.
Ensure that health center operations are patient-centered, cost-effective, and aligned with PPLM’s strategic priorities.
Collaborate with the Chief Medical Officer (CMO) to ensure that clinical operations align with accreditation standards, regulatory compliance, and best practices.
Develop operational efficiencies that improve patient access, experience, and health outcomes.
Apply Lean and Six Sigma methodologies to optimize patient flow, appointment scheduling, and service delivery.
Drive the expansion of virtual health services and innovative care delivery models to enhance patient engagement.
Work with the HIPAA Security Officer, and General Counsel ensuring the integrity, security, and compliance of patient and operational data.
Ensure full compliance with all federal, state, and local laws and regulations, as well as Planned Parenthood Federation of America (PPFA) standards.
Oversee organizational-wide compliance, quality, and accreditation programs, ensuring adherence to all licensing, safety, and regulatory requirements.
Maintain and strengthen relationships with regulatory agencies, ensuring PPLM meets or exceeds compliance standards.
Implement and monitor data-driven decision-making practices to drive continuous improvement across all operational areas.
Partner with External Affairs, Development, and Advocacy teams to ensure that operations align with public policy, fundraising, and community engagement efforts.
Build, mentor, and develop a high-performing operations leadership team across IT, Facilities, Security, Administration, and Health Center Operations.
Drive leadership development, succession planning, and talent optimization strategies to ensure operational sustainability.

Requirements

What you’ll need

10+ years of executive leadership experience in multi-site healthcare operations, administration, or related fields.
Broad business and operational expertise beyond clinical services, including IT, revenue cycle, finance, facilities, security, compliance, and process improvement.
MBA required; experience in healthcare administration, operations, or business management preferred.
Lean, Six Sigma, or process improvement certification preferred (e.g., Green Belt, Black Belt).
Experience as a second-in-command or senior leader reporting to a CEO, with a track record of cross-functional leadership.
Strong strategic and business acumen, with the ability to drive efficiency, innovation, and financial sustainability.
Proven ability to optimize revenue cycle operations in collaboration with Finance.
Expertise in compliance, risk management, and regulatory requirements in healthcare.
Demonstrated experience with technology, data security, and enterprise IT systems (EPIC experience preferred).
Excellent leadership, communication, and problem-solving skills, with the ability to build and lead high-performing teams.
Strong understanding of organizational change management, process improvement, and scaling operations.

Benefits

Comp & perks

Generous Paid Time Off
Medical, Dental, and Vision Insurance
403(b) Retirement Plan with employer match
Life and Disability Insurance
Professional Development Opportunities
Commuter Benefits
A mission-driven workplace that values equity, inclusion, and belonging

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LeanSix Sigmaprocess improvementoperational executionrevenue cycle optimizationdata-driven decision-makingaccreditation standardscompliancerisk managementorganizational change management

Soft Skills

strategic thinkingbusiness acumenleadershipcommunicationproblem-solvingcross-functional collaborationmentoringtalent optimizationinnovationaccountability

Certifications

MBALean certificationSix Sigma certificationGreen BeltBlack Belt