Chief Operating Officer
Planned Parenthood League of Massachusetts
full-time
Posted on:
Location Type: Hybrid
Location: Boston • United States
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Salary
💰 $200,000 - $240,000 per year
Job Level
About the role
- Serve as the CEO’s second-in-command, acting as a strategic thought partner and operational leader.
- Translate PPLM’s strategic goals into operational execution, ensuring efficiency, scalability, and long-term sustainability.
- Provide executive oversight of clinical operations, IT, administration, revenue cycle (in partnership with Finance), facilities, and security.
- Foster cross-functional collaboration across health services, external affairs, development, finance, and advocacy efforts to ensure seamless integration and alignment with organizational priorities.
- Lead organizational change management efforts, ensuring a culture of continuous improvement, accountability, and innovation.
- Apply Lean, Six Sigma, and other process improvement methodologies to streamline operations, reduce inefficiencies, and improve service delivery.
- Develop and oversee Standard Operating Procedures (SOPs) for all key operational areas, ensuring consistency, compliance, and best practices.
- Represent PPLM externally, as needed, in strategic partnerships, regulatory discussions, and industry collaboration.
- Oversee IT, EMR systems, and digital infrastructure, ensuring that technology effectively supports patient care, security, and operational needs.
- Partner with Finance to oversee revenue cycle operations, ensuring financial health and sustainable reimbursement models.
- Direct facilities management, ensuring that all locations are operationally efficient, safe, compliant, and optimized for patient and staff needs.
- Strengthen security measures to protect staff, patients, and facilities, ensuring crisis preparedness and risk mitigation.
- Ensure that all operational functions align with PPLM’s external affairs and advocacy efforts, providing operational support for key initiatives.
- Lead business continuity and disaster recovery planning across all operational units.
- Ensure that health center operations are patient-centered, cost-effective, and aligned with PPLM’s strategic priorities.
- Collaborate with the Chief Medical Officer (CMO) to ensure that clinical operations align with accreditation standards, regulatory compliance, and best practices.
- Develop operational efficiencies that improve patient access, experience, and health outcomes.
- Apply Lean and Six Sigma methodologies to optimize patient flow, appointment scheduling, and service delivery.
- Drive the expansion of virtual health services and innovative care delivery models to enhance patient engagement.
- Work with the HIPAA Security Officer, and General Counsel ensuring the integrity, security, and compliance of patient and operational data.
- Ensure full compliance with all federal, state, and local laws and regulations, as well as Planned Parenthood Federation of America (PPFA) standards.
- Oversee organizational-wide compliance, quality, and accreditation programs, ensuring adherence to all licensing, safety, and regulatory requirements.
- Maintain and strengthen relationships with regulatory agencies, ensuring PPLM meets or exceeds compliance standards.
- Implement and monitor data-driven decision-making practices to drive continuous improvement across all operational areas.
- Partner with External Affairs, Development, and Advocacy teams to ensure that operations align with public policy, fundraising, and community engagement efforts.
- Build, mentor, and develop a high-performing operations leadership team across IT, Facilities, Security, Administration, and Health Center Operations.
- Drive leadership development, succession planning, and talent optimization strategies to ensure operational sustainability.
Requirements
- 10+ years of executive leadership experience in multi-site healthcare operations, administration, or related fields.
- Broad business and operational expertise beyond clinical services, including IT, revenue cycle, finance, facilities, security, compliance, and process improvement.
- MBA required; experience in healthcare administration, operations, or business management preferred.
- Lean, Six Sigma, or process improvement certification preferred (e.g., Green Belt, Black Belt).
- Experience as a second-in-command or senior leader reporting to a CEO, with a track record of cross-functional leadership.
- Strong strategic and business acumen, with the ability to drive efficiency, innovation, and financial sustainability.
- Proven ability to optimize revenue cycle operations in collaboration with Finance.
- Expertise in compliance, risk management, and regulatory requirements in healthcare.
- Demonstrated experience with technology, data security, and enterprise IT systems (EPIC experience preferred).
- Excellent leadership, communication, and problem-solving skills, with the ability to build and lead high-performing teams.
- Strong understanding of organizational change management, process improvement, and scaling operations.
Benefits
- Generous Paid Time Off
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan with employer match
- Life and Disability Insurance
- Professional Development Opportunities
- Commuter Benefits
- A mission-driven workplace that values equity, inclusion, and belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LeanSix Sigmaprocess improvementoperational executionrevenue cycle optimizationdata-driven decision-makingaccreditation standardscompliancerisk managementorganizational change management
Soft Skills
strategic thinkingbusiness acumenleadershipcommunicationproblem-solvingcross-functional collaborationmentoringtalent optimizationinnovationaccountability
Certifications
MBALean certificationSix Sigma certificationGreen BeltBlack Belt