Patient Access Coordinator

Planned Parenthood Federation of America

Patient Access Coordinator at Planned Parenthood Maryland supporting patients with Family Planning services. Handling cost estimates, program management, and coordination of care.

Posted 7/31/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Access support within the healthcare field, with a strong focus on program management, effective case management, and the ability to synthesize patient needs. Bilingual in Spanish and English, with a commitment to reproductive justice and abortion access.

Highest-signal resume keywords

Patient Access SupportProgram ManagementBilingual in Spanish and EnglishCase ManagementUnderstanding of Reproductive Justice Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingFinancial ScreeningInsurance Error MitigationLogistical Needs AssessmentInterpretive Language Services

Soft Skills

Highly OrganizedAttention to DetailCompassionateDiscreetEffective Communication

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Abortion Funding SupportGender Affirming CarePresumptive Eligibility ProgramsHealthcare FieldReproductive Justice

About the role

Key responsibilities & impact

Ensure patient is receiving services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences.
Including, but not limited to scheduling patients for appointments, complete financial screenings, and assisting with funding support.
Conduct insurance error mitigation tactics to create a positive experience for our patients.
Manage specialized programs including Abortion Funding Support, Gender Affirming Care and Presumptive Eligibility programs and others.
Conduct periodic training sessions with clinical staff to help promote programs.
Work with the patient to identify logistical needs to access care and link the patient to appropriate resources as needed. Including but not limited to transportation, lodging, and medical services, and linking the patient to financial resources.
Support the coordination of care by collaborating with affiliates outside of PPM to prevent unnecessary or redundant care; and to help reduce the cost of care when appropriate.
Work with the patient to identify other support services as needed and providing appropriate linkages.
Identify and arrange interpretive language services when needed.
Take the initiative to proactively resolve barriers, support and/or escalate tough patient cases via communication to management, providers, and patients.

Requirements

What you’ll need

High school diploma or GED required
Minimum of 2 years of experience providing Patient Access support work in a Healthcare field required.
Bilingual in Spanish and English highly preferred.
Program Management experience preferred.
Demonstrated ability to quickly and effectively synthesize patient needs and liaise with providers and local resources to create a unique patient care plan.
Highly Organized
High Attention to Detail
Compassionate
Discreet
Understanding of abortion and related health care facilities, support structures and processes
Ability to work under pressure, on tight deadlines, and provide effective case-management to a varying caseload of patients
Ability to work and act independently on-site or remotely with minimum supervision
Excellent communication skills
Deep commitment to abortion access
Understanding of and commitment to reproductive justice principles
Committed to values and practices of equity and reproductive justice
Ability to provide effective case-management to a varying caseload of patients.

Benefits

Comp & perks

Medical, Dental, and Vision insurance.
Flexible Spending Account.
Life, AD&D Insurance.
Short-Term and Long-Term Disability.
Paid Time Off (PTO) and Paid Holidays.
Employee Assistance Program.
401(k) Retirement Plan.