Call Center Associate, Bilingual Preferred

Planned Parenthood Federation of America

Call Center Associate providing high quality phone contact and assistance for Planned Parenthood services. Managing calls and scheduling appointments as part of a healthcare team in Baltimore, MD.

Posted 6/30/2026part-timeBaltimore • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing high-volume client interactions and scheduling appointments using the Epic system, while providing accurate financial counseling and ensuring patient awareness of costs. Bilingual capabilities in English and Spanish enhance communication with diverse patient populations.

Highest-signal resume keywords

Epic System ExperienceFinancial CounselingHigh-Volume Call ManagementBilingual CommunicationOut-Patient Clinical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial CounselingAppointment SchedulingInsurance Information CollectionMedical Assistant DutiesClient Assistance

Soft Skills

CommunicationPrioritizationTeam Collaboration

Tools & Technologies

Epic System

Industry Keywords

Healthcare SettingOut-Patient ServicesPatient Financial Responsibility

About the role

Key responsibilities & impact

Provide high quality telephone contact and assistance for clients regarding Planned Parenthood of Maryland (PPM) services
Manage high volume of calls daily and prioritize any required follow-through
Schedule appointments in Epic system according to PPM protocol
Collect insurance information as appropriate and ensure patients are aware of estimated financial responsibility
Provide accurate financial counseling for patients regarding their estimated cost of services
Work as part of medical services team to meet established productivity standards

Requirements

What you’ll need

High school diploma or equivalent required
One year of work experience in an out-patient clinical setting or a healthcare setting performing back or front office medical assistant duties required
Ability to read, write, and speak English fluently required
Ability to read, write, and speak Spanish fluently highly preferred
Experience working in Epic is highly preferred.

Benefits

Comp & perks

Equal Opportunity employer
Commitment to diversity and inclusion in the workplace
COVID-19 Vaccination is required as part of employment