Director, Workplace Services

Planned Parenthood Federation of America

Director of Workplace Services leading strategic and operational functions at Planned Parenthood. Ensuring effective systems and infrastructure in alignment with the organization's mission.

Posted 4/20/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $128,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic and operational leadership over Workplace Services and Facilities Operations.
Ensure that the organization’s offices, infrastructure, and operational systems function effectively, efficiently, and in alignment with PPFA’s mission and workplace culture.
Oversee the work of Workplace Services and Facilities Operations, ensuring cohesive planning, innovation, compliance, and service excellence across all operational functions.
Understand the changing needs of our clients and workplace and create processes and systems to meet those needs.
Work with leadership to make strategic decisions on capital projects, renovations, and upgrades to facilities.
Develop and maintain standard operating procedures for the Facilities Operations team.
Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness of our organization's operations team.

Requirements

What you’ll need

Bachelor’s degree similar to Business Administration, Operations Management, Facilities Management, Engineering, or equivalent experience required; advanced degree preferred.
8–10 years of progressive experience in organizational operations, including facilities and administrative management and security.
Minimum 5 years of supervisory experience, including leading people and teams.
Demonstrated expertise in facilities operations, workplace administration, vendor management, project management, and security operations.
Strong leadership, team-building, and coaching skills.
Excellent organizational, problem-solving, and strategic planning abilities.
Ability to balance day-to-day operational oversight with long-term strategic vision.
High ethical standards, discretion, and ability to manage confidential information.
Exceptional communication skills, both written and verbal.
Proficiency with Google Workspace and Microsoft Office; ability to adapt quickly to new technologies.
Commitment to PPFA’s mission, diversity, equity, and inclusion, with sensitivity and appreciation for cultural differences.

Benefits

Comp & perks

Travel: Less than 10% domestic travel
Commitment to building a workplace culture that fosters belonging
Recognition of individual contributions to our mission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

facilities operationsorganizational operationsadministrative managementvendor managementproject managementsecurity operationsstrategic planningperformance metricskey performance indicatorsstandard operating procedures

Soft Skills

leadershipteam-buildingcoachingorganizational skillsproblem-solvingstrategic visionethical standardsdiscretioncommunication skills

Certifications

Bachelor’s degreeadvanced degree