Business Analyst, IT Platforms

Planitar Inc.

Business Analyst responsible for understanding business processes and collaborating with IT teams. Engaging with various departments to gather requirements and improve operational efficiency in a hybrid work setting.

Posted 4/26/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$105,000 - CA$135,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with department leaders and subject matter experts to understand their workflows, pain points, and goals.
Elicit, document, and prioritize business requirements through interviews, workshops, and process mapping.
Translate business needs into clear functional requirements, user stories, and process documentation that IT and vendors can act on.
Support new system implementations, upgrades, and rollouts — including requirements definition, user acceptance testing, change management, training, and post-launch review.
Act as a go-to resource for business process questions across Planitar's core operational tools.
Develop and maintain clear process documentation, standard operating procedures, and user-facing guides.
Deliver training and ongoing guidance to employees to drive adoption and consistent use of tools and processes.
Continuously look for opportunities to streamline, simplify, and improve how work gets done across teams.
Partner with IT to ensure recommended solutions align with security, compliance, and data privacy standards.

Requirements

What you’ll need

3–5+ years of experience in a business analyst or similar role, ideally supporting cross-functional teams.
Proven track record of gathering requirements, mapping processes, and supporting the implementation of business systems.
Familiarity with SaaS business applications such as Smartsheets, ZenDesk, HubSpot, Netsuite, or similar (working knowledge is sufficient — you don't need to be an administrator).
Strong written and verbal communication skills, with a talent for translating between business and technical audiences.
Excellent documentation habits and a structured, detail-oriented approach.
Comfort working with IT partners on solution design, without being expected to build or configure systems yourself.
Business Analysis certification (CBAP, CCBA, PMI-PBA, or similar) considered an asset.

Benefits

Comp & perks

100% employer-paid flexible benefits plan
Comprehensive Health & Dental coverage
3% RRSP/DPSP Match
Health Spending Account (HSA) or Lifestyle Spending Account (LSA) options
A collaborative and innovative culture
Opportunities to grow as we scale

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business requirements gatheringprocess mappinguser storiesfunctional requirementsuser acceptance testingchange managementprocess documentationtraining deliverystreamlining processesSaaS applications

Soft Skills

communication skillsdetail-orientedstructured approachinterpersonal skillsproblem-solvingcollaborationadaptabilityanalytical thinkingfacilitationguidance

Certifications

CBAPCCBAPMI-PBA