PlanetScale

Technical Account Manager

PlanetScale

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $130,000 per year

About the role

  • Serve as the primary point of contact and advocate for the customer across a portfolio of enterprise accounts.
  • Oversee the customer onboarding experience, encompassing the evaluation phase through to steady-state operations, to guarantee customer success.
  • Interfacing with internal and external stakeholders to track and advocate for customers’ technical requirements.
  • Manage the negotiation of project milestone adjustments with customers.
  • Assist the Engineering team in the collection and prioritization of customer requirements across multiple accounts.
  • Develop methodologies to enhance efficiency for individual customer engagement and support interactions across multiple accounts.
  • Ensure that product-related inquiries are addressed promptly and that completed requirements are delivered to a high standard.
  • Collaborate cross-functionally to complete a diverse range of projects, such as documentation enhancements, migration tracking, and ticketing system improvements.

Requirements

  • 1-2 years of relevant experience at a technology focused company in Technical Account Management.
  • Working knowledge of or prior experience providing customer support.
  • Working knowledge of or prior experience with Sales.
  • Willingness to explore and learn new technologies and the vast array of implementation strategies employed by our customers.
  • Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.
Benefits
  • Total Compensation
  • Base salary + variable comp where appropriate + benefits + equity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer advocacycommunicationnegotiationcollaborationcustomer supporttechnical requirements trackingproject managementmethodology developmentstakeholder engagementproblem-solving