PlanetScale

Technical Account Manager

• Serve as the primary point of contact and advocate for the customer across a portfolio of enterprise accounts.
• Oversee the customer onboarding experience, encompassing the evaluation phase through to steady-state operations, to guarantee customer success.
• Interfacing with internal and external stakeholders to track and advocate for customers’ technical requirements.
• Manage the negotiation of project milestone adjustments with customers.
• Assist the Engineering team in the collection and prioritization of customer requirements across multiple accounts.
• Develop methodologies to enhance efficiency for individual customer engagement and support interactions across multiple accounts.
• Ensure that product-related inquiries are addressed promptly and that completed requirements are delivered to a high standard.
• Collaborate cross-functionally to complete a diverse range of projects, such as documentation enhancements, migration tracking, and ticketing system improvements.

Brand Designer

• Design web graphics including technical diagrams, illustrations, and interactive visual assets that simplify complex database concepts
• Create compelling visual systems for campaigns, product launches, and marketing initiatives
• Develop brand assets that maintain consistency while pushing creative boundaries
• Design for multiple formats and contexts: digital, print, experiential, and merchandise
• Design booth graphics, signage, and environmental branding for conferences, meetups, and community events
• Collaborate with the events team to create memorable, on-brand experiences that stand out
• Design merch that developers actually want to wear and use
• Create branded collateral including banners, posters, stickers, and promotional materials
• Partner with web and product marketing teams to design creative website components and landing pages
• Design data visualizations, technical diagrams, and infographics that make complex information accessible
• Create social media graphics, blog post imagery, and other digital marketing assets
• Develop templates and design systems that enable the team to move quickly
• Collaborate with marketing leadership to evolve and expand the PlanetScale brand identity
• Explore new visual directions while maintaining brand coherence
• Document design decisions and maintain brand guidelines
• Mentor and provide feedback to other team members on brand application.