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About the role
Key responsibilities & impact- Own and manage relationships with a portfolio of high-value hotel customers.
- Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
- Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
- Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
- Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
- Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
- Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
- Build strong multi-level relationships (operational to executive) within customer organizations.
- Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.
Requirements
What you’ll need- fluent in German and English
- strong understanding of hotel operations and hospitality technology
- customer-first mindset focused on retention, growth, and strategic partnership
Benefits
Comp & perks- reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-first mindsetrelationship managementstrategic partnershipproblem resolutioncommunicationnegotiationcollaborationfeedback provisionbusiness reviewvalue delivery