Protel PMS Support, Software Consultant

Planet

Technical support for protel product range via phone and email at a leading tech company. Engaging with customers in the hospitality sector and leveraging IT knowledge for solutions.

Posted 5/20/2026full-timeZurich • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Technical support for our protel product range by phone and email
Responsibility for and coordination of customer inquiries
Leverage your experience in the hotel industry and IT knowledge
Clear and friendly communication in stressful situations
Effective communication and collaboration within the support team

Requirements

What you’ll need

Knowledge of protel onPrem or protel Air (or similar products)
Experience in hotel front office and back office operations
Basic understanding of business administration, especially accounting
Strong IT aptitude
Excellent German and good English; French and/or Italian are highly desirable

Benefits

Comp & perks

5 weeks of vacation
Time off for national and cantonal public holidays
Option to work from home after the onboarding/training period
Attractive social benefits
Modern work equipment in our spacious office in Zurich

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

protel onPremprotel Airhotel front office operationshotel back office operationsbusiness administrationaccountingIT aptitude

Soft Skills

clear communicationfriendly communicationeffective communicationcollaborationstress management