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Regional Manager, Customer Success – D&I, APJ
PlanetRegional Manager leading Customer Success team in Asia for Planet, a space and data company. Responsible for team development and ensuring customer satisfaction and renewals in the region.
About the role
Key responsibilities & impact- Lead a growing team of Customer Success Managers (CSMs) in the Asia Region
- Develop the existing team and hire world class talent in this fast growing region
- Serve as the senior customer success contact in the region
- Act as the executive sponsor for customers
- Work with other cross functional leads to ensure value and satisfaction for customers
- Co-own the renewal and expansions number for the region
Requirements
What you’ll need- 10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including strong examples of customer/client relationship building and collaborative problem solving
- Firm grounding in defence industries which could include sales, business development, programme and project management
- Experience of intelligence collection ideally space based or geospatial ISR
- Experience of intelligence analysis and dissemination
- Direct management experience
- Exceptional customer communication, negotiation, and presentation skills
- Experience driving value, expansion, and renewals with customers
- Works well across distributed and cross-functional teams; strong ability to lead and influence others
- Excellent verbal and written communication skills in both English and an Asian language
Benefits
Comp & perks- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementconsultingintelligence collectiongeospatial ISRintelligence analysisproject managementbusiness developmentnegotiationpresentation skills
Soft Skills
customer relationship buildingcollaborative problem solvingleadershipinfluencecommunicationteamworkcross-functional collaborationcustomer communicationverbal communicationwritten communication