Operations Lead, GrowthOps
Accenture
Organizational Change Management Consultant, Microsoft 365
Planet Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $210,000 per year
Job Level
Mid-LevelSenior
About the role
- Work with OCM Practice Manager and team of OCM, learning strategists, technical professionals and project managers.
- Conduct OCM activities: vision discovery, kickoff, change scope analysis workshops, interviews, surveys, focus groups, and more.
- Develop and execute new offerings related to Microsoft Copilot.
- Strategize change by identifying options for communications and training; build communication, training and champions plans.
- Build and share knowledge via blogs, workshops, and training sessions.
- Educate end-users, champions and stakeholders to ease transitions.
- Measure success of transitions and adjust plans with targeted tactics.
- Design and implement change management plans using best practices and consistent methodology.
- Provide leadership and guidance to project teams, change champions, and junior consultants.
- Collaborate with cross-functional teams, project managers, and IT professionals to ensure alignment with project objectives.
- Stay abreast of emerging technologies and build new OCM materials and engagements.
Requirements
- 5+ years of experience in change management or adoption functions.
- Strong knowledge of Microsoft 365 technologies, including Copilot, Teams, SharePoint, and OneDrive.
- Professional with excellent communication skills, written and verbal.
- Design and creative skills to make communication appealing and meaningful is a plus.
- Ability to proactively respond to internal/external questions and collaborate across teams.
- Experience with user research (qualitative and quantitative) and post-implementation reviews.
- Problem solving within area of expertise and suggest process improvement or standardization.
- Demonstrated expertise in OCM projects applied to Microsoft 365.
- Experience with GCC High migration projects, Copilot deployment and Power Platform is a plus.
- Ability to lead assessment with C-Suites, end-users and IT contacts.
- Proven track record in working with customers to understand their business and culture.
- Expertise working with enterprise customers to assess, envision, plan, design and oversee OCM implementation.
- Experience with implementing CoPilot agents a plus.
- PROSCI Certified Change Practitioner or Microsoft Adoption Specialist certification(s) is a plus.
- Knowledge of core OCM methodology: communication, training, measuring, adjusting, champions, interviews, surveys, focus groups.
