Transcription Project Manager

Planet Depos

Transcription Project Manager managing transcription jobs for Planet Depos LLC. Overseeing audio file assignments, communication with reporters, and ensuring quality delivery in a fully remote setup.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite

About the role

Key responsibilities & impact

Receive and track audio and files from digital reporters
Assign, coordinate, and track transcription assignments with resources and vendors
Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
Provide feedback on digital reporter job submissions
Monitor department inbox to promptly respond to client questions and other requests
Field transcription-related phone calls and emails
Maintain and update shared transcription calendars with deadlines
Coordinate deliverables with production department
Guide clients through the client-provided audio transcription request process, including providing cost estimates
Enter job notes in Reporter Base
Perform transcription duties as needed
Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required.
Transcription experience preferred.
Must have superb written and verbal communication skills and experience with Microsoft Office products.
Strong attention to detail and excellent customer service skills.
Analytical and problem-solving skills, decision-making skills and good judgment.
Must be able to work in a professional and confidential environment.

Benefits

Comp & perks

Medical
Dental
Vision
Voluntary Term Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

transcriptionaudio trackingfile managementprocess improvementworkflow optimization

Soft Skills

written communicationverbal communicationattention to detailcustomer serviceanalytical skillsproblem-solvingdecision-makinggood judgment