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Customer Experience Specialist, Norwegian Speaker – Part Time
PlandayStudent Customer Experience Specialist supporting customers on Planday’s workforce-management platform. Troubleshooting issues and relaying feedback to product and engineering teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer engagement skills through effective communication and problem-solving abilities, with a focus on utilizing the Planday platform to deliver customer-centric solutions. Proficient in managing customer interactions and adhering to internal processes while maintaining client confidentiality.
Highest-signal resume keywords
Customer EngagementPlanday Platform KnowledgeCRM ExperienceProblem SolvingEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Planday PlatformCRM SoftwareData AnalysisTroubleshootingTask Prioritization
Soft Skills
Customer Relationship BuildingCollaborationConfidentiality RespectConflict Avoidance
Tools & Technologies
Engagement Tools
Industry Keywords
Customer SupportBest PracticesInternal Processes
About the role
Key responsibilities & impact- Engage with customers via telephone, online chat, and email, ensuring timely and effective responses
- Assist customers in using the Planday platform, offering best practices for scheduling and administration
- Analyse and troubleshoot customer issues before escalating to second-line technical support
- Relay customer feedback to the product and engineering teams
- Proactively identify and implement the best solutions for customers and the team
- Handle customer cases efficiently and forward them to the full-time team when necessary
- Communicate effectively with the department and second-line team
- Implement best practices in customer support
- Follow the right processes in the daily workflow
- Perform other duties as reasonably required by the Manager
Requirements
What you’ll need- Currently enrolled in a Bachelor’s degree program with at least 18 months remaining before graduation
- Norwegian: Required Native or fluent speaker
- Ability to problem solve by evaluating existing facts and data to inform recommendations based on customer objectives
- Product knowledge of Planday’s platform
- Ability to prioritise tasks, address urgent issues promptly, and resolve problems efficiently
- Experience or ability to use CRMs and engagement tools to track customer interactions and manage accounts
- Adherence to internal processes
- Ability to build customer relationships and deliver customer-centric solutions
- Effective communication and collaboration with customers and internal stakeholders
- Respect for and maintenance of client confidentiality
- Ability to avoid inappropriate situations or conflicts of interest
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Planday Website LinkedIn All Job Openings 201 - 500 employees Founded 2005 ☁️ SaaS 👥 HR Tech 🤝 B2B 💰 $40.6M Series C - Planday on 2018-08 SaaS
- HR Tech
- B2B Planday is a software company providing a cloud-based workforce management and employee scheduling platform aimed at shift-based businesses. It offers tools for rostering, time tracking, communication between staff and managers, and integrations with payroll and HR systems to streamline scheduling, attendance, and labor cost management. Customer Experience Specialist, Norwegian Speaker – Part Time 🔥 1 minute ago 🏢🏡 Copenhagen – Hybrid ⏱ Part Time ⚪️ Entry-level 💝 Customer Support 👻 Ghost score 12% 🗣️🇳🇴 Norwegian Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Engage with customers via telephone, online chat, and email, ensuring timely and effective responses
- Assist customers in using the Planday platform, offering best practices for scheduling and administration
- Analyse and troubleshoot customer issues before escalating to second-line technical support
- Relay customer feedback to the product and engineering teams
- Proactively identify and implement the best solutions for customers and the team
- Handle customer cases efficiently and forward them to the full-time team when necessary
- Communicate effectively with the department and second-line team
- Implement best practices in customer support
- Follow the right processes in the daily workflow
- Perform other duties as reasonably required by the Manager 🎯 Requirements
- Currently enrolled in a Bachelor’s degree program with at least 18 months remaining before graduation
- Norwegian: Required Native or fluent speaker
- Ability to problem solve by evaluating existing facts and data to inform recommendations based on customer objectives
- Product knowledge of Planday’s platform
- Ability to prioritise tasks, address urgent issues promptly, and resolve problems efficiently
- Experience or ability to use CRMs and engagement tools to track customer interactions and manage accounts
- Adherence to internal processes
- Ability to build customer relationships and deliver customer-centric solutions
- Effective communication and collaboration with customers and internal stakeholders
- Respect for and maintenance of client confidentiality
- Ability to avoid inappropriate situations or conflicts of interest Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs