Logistics and IT Officer

Plan International

Logistics and IT Officer providing technical support and managing assets for Plan International in Jakarta. Responsible for on-site and remote assistance, asset management, and operational administration.

Posted 7/22/2026full-timeJakarta • 🇮🇩 IndonesiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT operations, providing both onsite and remote support for hardware and software, while ensuring effective asset management and compliance. Proficient in troubleshooting, user training, and managing IT infrastructure, including networks and cloud environments.

Highest-signal resume keywords

IT Operations ManagementTechnical Support for Windows PCsMS Office 365 ExperienceNAS and Cloud Backup ManagementMS Active Directory Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware TroubleshootingNetwork Installation and SupportData Backup and RecoveryAsset ManagementInventory ManagementAudio/Visual Equipment ConfigurationIT End-User SupportWindows PC TroubleshootingCloud Backup Environment

Soft Skills

Customer Service OrientationTraining and Communication Skills

Tools & Technologies

MS Office 365MS Active DirectoryMS SharePointNAS SystemsAudio/Visual Systems

Certifications & Qualifications

ITIL CertificationCompTIA A+

Industry Keywords

IT OperationsAsset Lifecycle ManagementComplianceTechnical Knowledge ExpertiseInventory Records Maintenance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provides onsite and remote support to all YPII staff for hardware/software installation or maintenance.
Assesses office users’ IT needs and delivers solutions.
Configures and supports meeting room audio/visual equipment and systems.
Provides escalated technical support that requires an on-site presence (server, NAS, network, or PC equipment failure), including data backup and recovery.
Responsible for monitoring data backups in offices to ensure that they are completed regularly.
Performs medium to complex software/hardware troubleshooting, patches, and re-installations in cooperation with the Global Hub Helpdesk.
Performing administrative management & documentation of new assets, asset transfer, & repair
Ensuring assets are capitalized, maintained, used, and disposed of appropriately.
Assisting in managing the disposal of organizational assets, ensuring compliance.
Conducting the annual physical inventory of assets
Coordinating day-to-day third-party warehouse operations, including maintaining accurate inventory records.
Lifecycle management (new setup, inventory, support) of computers, printers, phones, and network equipment.
Assisting the IT Manager with new office setups and expansions.
Maintain accurate billing records and supporting documentation in accordance with organizational policies
Provides new staff with computer/account setup and orientation on how to use IT equipment in a responsible manner
Carrying out recruitment, screening, training, and managing all people working on IT initiatives

Requirements

What you’ll need

Bachelor’s degree plus 3 years’ experience in IT operations or equivalent combination of education and experience.
Experience with MS Office 365 cloud software, Windows and On-site/remote environment.
Some experience with NAS environment and cloud backup environment
Experience in IT end-user support and providing technical knowledge expertise with Windows PCs and PC troubleshooting
Experience installing and supporting wired and wireless networks.
Customer service oriented
Experience with MS Active Directory user and account administration.
Experience with MS SharePoint intranet services, as well as file sharing and collaboration tools.
Experience training and/or communicating complex IT equipment and software to a variety of audiences.
ITIL, CompTIA A+ or similar certification preferred

Benefits

Comp & perks

Safeguarding and child protection
Equal opportunity and non-discrimination culture
Gender equality promotion and inclusion