Customer Success Manager
Placer.ai
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $80,000 per year
Job Level
About the role
- Own onboarding, nurturing, retention, upselling and ongoing success for all customers
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
- Engage actively in client discussions to position the value of our solution
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
Requirements
- BA/BS degree
- 1-3 years of Customer Success experience
- Keen attention to detail to drive exceptional execution and operational quality.
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
- Experience working with cross-functional teams and projects
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
Benefits
- Medical, dental and vision coverage
- Flexible time off
- 401K
- Equity awards for certain roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessData AnalysisPerformance MeasurementSegmentationCustomer Journey DesignOperational QualityUpsellingRetention StrategiesClient EngagementCross-Functional Collaboration
Soft Skills
Attention to DetailEntrepreneurial SpiritSelf-StarterOrganizational SkillsFlexibilityCommunicationPresentation SkillsImpact-DrivenAdaptabilityProblem-Solving
Certifications
BA/BS Degree