People Operations

• Provide guidance and support to property leaders – from line-level managers to General Managers – on daily people-related matters including performance issues, disciplinary actions, conflict resolution, leadership or team transitions, etc.
• Serve as the primary point of contact for non-managerial property team members across the organization, resolving and/or providing guidance on daily matters including performance, development, team conflict or similar matters
• Conduct thorough and unbiased intake meetings and investigations for entry-and-mid-level severity employee relations issues. Present findings and recommendations to appropriate PX and Operations leadership, ensuring compliance with all legal, safety, service and operational expectations
• In partnership with property leadership, review, revise and/or draft disciplinary actions for performance, policy or behavioral-related violations, ensuring consistency in tone, expectations and accountability across the organization. Attend, provide guidance on and participate in team member disciplinary meetings and terminations
• Maintain all records related to performance management, employee relations investigations, disciplinary matters, developmental conversations and conflict resolutions
• Own the exit survey and interview process, ensuring a positive offboarding experience for all team members, while documenting, identifying and flagging trends uncovered
• In partnership with People Ops, support and improve upon the onboarding process for entry-level through line-level managerial team members. Own property team specific onboarding guides and onboarding survey processes, using data to identify trends and drive improvement
• Own reporting, analyzing and presentation of various people, recognition, engagement and performance-related initiatives, sharing findings with PX and property leadership to support improvements across the business
• Own all property wind-down processes and programs, ensuring effective, supportive and proactive communication across non-property departments and applicable property team members
• Own the launch, execution, closure and reporting of monthly, quarterly and semi-annual review processes for all property team members from entry-level individual contributors through General and Operations Managers
• Draft internal PX SOPs across various processes and programs, ensuring goals, steps, and owners are clearly documented for consistent repeatability
• Contribute to the development and implementation of People policies, procedures and programs
• Additional duties and responsibilities, as assigned

People Experience Advisor

People Operations Generalist, Total Rewards – HRIS

People Development Partner

People Operations Generalist

Senior Consultant – People Analytics, Insights

Director, People