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About the role
Key responsibilities & impact- Collect and distribute injury and property damage documentation, and respond to related information requests from corporate, site management, and insurance adjustors.
- Engage injured workers and their supervisors at the onset of an injury to investigate and secure all relevant facts – in English or Spanish, depending on the employee's preferred language.
- Maintain lists of approved, in-network medical providers for all remote sites.
- Support injured workers throughout the claims process and alert appropriate managers to potential challenges in the recovery process.
- Remain calm, empathetic, and supportive while assisting employees who are upset or in distress.
- Serve as the point of contact for invoice processing of claims by Accounts Payable.
- Conduct thorough investigations by contacting claimants, reviewing medical records, and gathering evidence to determine the validity and liability of a claim.
- Maintain clear and timely communication with claimants, service providers, and other relevant parties throughout the claims process.
- Prepare weekly and monthly reports on historical claims data and current trends.
Requirements
What you’ll need- Bilingual fluency in English and Spanish (spoken and written) – Required.
- 2+ years of experience in Administrative Support, Customer Service, Safety, or Claims.
- Associate's Degree (2-year college or technical school) preferred.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Strong organizational skills and the ability to manage multiple open claims at once.
- Ability to handle confidential medical and personnel information with discretion.
Benefits
Comp & perks- Daily Pay Option – Access your earnings before payday.
- PTO (Paid Time Off).
- Full Benefits: Medical, Dental, and Vision Insurance – 3 medical plan options through Blue Cross Blue Shield with low weekly premiums starting at $28.75.
- Health Savings Account (HSA) – Company contribution up to $750 annually with tax-advantaged savings.
- 401(k) retirement plan featuring up to a 4% employer match, eligibility the first of the month after 90 days, and access to a Financial Wellness Consultant.
- Flexible Benefits – Multiple plan options to fit your needs and budget.
- Prescription Drug Coverage – Low copays starting at $10 for generic medications.
- FREE Life Insurance & AD&D – Basic coverage provided at no cost upon employment.
- Vision Benefits – $10 eye exams and $150 frame allowance through Superior Vision by MetLife starting at $1.46 per week.
- Dental Coverage – 100% preventive care coverage with MetLife plans starting at $5.76 per week.
- Voluntary Short-Term Disability (STD) – Income replacement up to 60% of weekly covered earnings for a non-work-related injury or illness.
- Employee Assistance Program (EAP) – Free and confidential support for work stress, grief, legal/financial issues, and more.
- Additional Voluntary Benefits – MetLife Legal and Identity Theft Services and Pet Insurance with ASPCA.
- LifeMart employee discounts (through ADP) on everyday stuff and larger purchases.
- Dell Employee Purchase Program (EPP) discounts available for personal use.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims ProcessingInvestigation TechniquesDocumentation ManagementData ReportingMedical Record Review
Soft Skills
EmpathyCommunication SkillsDiscretionCalm Under PressureSupportive Attitude
Certifications
Associate's Degree