Senior Telecommunications Analyst I – II
PJM Interconnection
full-time
Posted on:
Location Type: Hybrid
Location: Audubon • Pennsylvania • United States
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Job Level
About the role
- Ensure a consistent and effective operation of PJM's voice networks, both internal and external
- Responsible for design of PJM's voice network
- Monitor overall telecommunications systems performance, identifying poor quality lines, circuit utilization, and service improvement opportunities
- Provide ordering, training, and consulting expertise on telecommunication services
- Identify and manage problems occurring on components of the telecommunications infrastructure
- Recommend placement and configuration of PBX, switch, and phones
- Implement, administer, and audit IT security to determine compliance with security practices
- Maintain and communicate change information for all telecommunications platforms
- Build and develop strong relationships with ITS business area clients by providing superior customer support
- Provide periodic 7x24 on-call support
Requirements
- Bachelor's degree in Computer Science Engineering or equivalent work experience
- At least 5 years of experience Systems Management, Telecommunications support, and telecommunications systems administration
- At least 5 years of experience Support of Nortel CS1K, Avaya, BT or Cisco based PBX Telephony infrastructure including Contact Center, Voicemail and Call-Recording platforms.
- At least 5 years of experience Experience with Session Initiated Protocol (SIP) technology
- Ability to produce high-quality work products with attention to detail
- Ability to communicate effectively in a team environment
- Experience in quantitative and qualitative analysis
- Experience using verbal and written communications skills
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Benefits
- Medical, vision and dental insurance
- 401(k) plan with 100% employer match up to 5% of salary
- Non-elective 401(k) employer contribution
- Vacation and paid holidays
- Tuition reimbursement
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability coverage
- Business travel and accident insurance
- Child day care referral program
- Employee assistance program
- Adoption benefits recognized by the Dave Thomas Foundation for Adoption, which has named PJM one of the best adoption-friendly energy and utility companies in America.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telecommunications systems administrationNortel CS1KAvayaBTCiscoPBXContact CenterVoicemailCall-RecordingSession Initiated Protocol (SIP)
Soft Skills
attention to detaileffective communicationteam collaborationcustomer supportproblem managementrelationship buildingquantitative analysisqualitative analysis
Certifications
Bachelor's degree in Computer Science Engineering