Customer Success Manager

Pix4D

Customer Success Manager at PIX4D managing relationships and ensuring value for clients throughout North and South America. Leading the team for customer retention and expansion in the geospatial industry.

Posted 5/5/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Strategic Adoption & Lifecycle Management
Onboarding Excellence: Lead the transition from pre-sales to sale to implementation, ensuring customers realize value quickly within the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud, etc.).
Trusted Advisor Status: Serve as a subject matter expert in photogrammetry and GIS workflows, helping customers translate raw drone/terrestrial data into actionable 2D/3D deliverables.
Product Advocacy: Lead roadmap reviews and proactively educate users on under-utilized features to deepen platform stickiness.
Retention & Commercial Growth
Net Retention Ownership: Ensure that CS & Sales coordination during the renewal cycle is an ongoing effort, while constantly identifying expansion opportunities. You and your team are key factors in mitigating churn and driving upsells/cross-sells within the customer base.
Success Planning: Ensure CS & Sales is coordinating and executing Quarterly Business Reviews (QBRs) for enterprise clients and resellers, defining KPIs and mapping PIX4D’s capabilities to the client’s long-term business goals.
Risk Mitigation: Drive the team to monitor account health metrics (logins, processing volume, license utilization) to intervene before a renewal is at risk.
Cross-Functional Collaboration
Voice of the Customer: Act as the internal advocate for the Americas market, funneling product feedback to Engineering and Product teams to influence the future of the ecosystem.
Customer-First Coordination: Work closely with the Training & Education team to deliver ongoing external webinars and in-person training sessions.
Data Integrity: Ensure accurate records of customer health and interactions within HubSpot are kept by all Support/Success functions.

Requirements

What you’ll need

Leadership: A history of leading high-functioning teams and owning change-management across the company and products
Experience: 3+ years in a Customer Success or Account Management role, ideally within the geospatial, ag-tech, construction, field service or engineering tech sectors
Commercial Acumen: Proven track record of hitting retention targets and identifying revenue expansion opportunities
Communication: Exceptional presentation skills & comfortable speaking to both agri-spray drone pilots in the field and VPs in the boardroom
Travel: Willingness to travel 20-30% for site visits, regional roadshows, and industry conferences
Bonus Points:
- Hands-on experience with the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud, etc.)
- Proven success in driving "digital transformation" at the field level, specifically moving customer teams from traditional/manual processes to technology-driven workflows.
- Experience working in or with industries that leverage GIS, UAVs, and Photogrammetry, as well as an understanding of decentralized environments like Telecom (Tower Inspections), Utilities (Line Inspections), or Renewable Energy (Solar/Wind).
- Professional proficiency in Spanish or Portuguese is a significant advantage for the Americas territory (but not required)
- Background in Civil Engineering, Surveying, Geomatics, or Construction Management
- Part 107 Remote Pilot Certificate

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Voluntary Critical Illness & Accident Coverage Benefit Options Available
Paid Vacation and Sick Time
11 Paid Holidays
401k plan
Hybrid work opportunity (2 days a week in our Greenwood Village office)
Attractive salary and incentivized OTE package for the right candidate
Exciting work with cutting-edge technology
Flexible working hours
Development opportunities to boost your career
Opportunity to work in a fast-growing international company, engaging in projects that involve other team members around the world

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

photogrammetryGIS workflowscustomer successaccount managementdigital transformationdata integrityretention targetsrevenue expansion

Soft Skills

leadershipcommunicationpresentation skillscross-functional collaborationcustomer advocacy

Certifications

Part 107 Remote Pilot Certificate