Manager, Claims Administration

Pitney Bowes

Pitney Bowes manager overseeing medical, disability, and workers’ compensation claims administration. Leading claims staff, leave coordination, compliance, and process improvements for a global shipping technology company.

Posted 8/13/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing medical claims, including Workers’ Compensation and disability management, while effectively leading teams and collaborating with various stakeholders. Proficient in implementing process improvements and ensuring compliance with jurisdictional statutes.

Highest-signal resume keywords

Disability Management ExperienceWorkers’ Compensation ExperienceCase Management ExperienceTeam ManagementWorkday Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Claims ManagementClaims AdministrationProcess IntegrationBenefit AdministrationDocument HandlingClaims Performance ImprovementCompliance ManagementJob Offer CoordinationFMLA CoordinationADA Coordination

Soft Skills

Problem-Solving AbilityNegotiation SkillsExcellent Communication SkillsInterpersonal SkillsObjectivity in Handling Claims

Tools & Technologies

Microsoft WindowsWorkday

Certifications & Qualifications

Workers’ Compensation CertificationCase Management Certification

Industry Keywords

FMLAADASTDLTDWorkers’ CompensationClaims ExaminerThird Party Claim AdministratorsReturn-to-Work PlanningComplianceClaims Processes

About the role

Key responsibilities & impact

Manage all day-to-day transactional activities related to medical claims
Directly manage claims administrative staff and assess solutions for effective claims management
Oversee medical claims handling for FMLA, ADA, STD, LTD, Workers’ Compensation, and modified duty restrictions
Collaborate with outside Third Party Claim Administrators and internal Claims Staff on leave coordination and return-to-work planning
Field and triage inquiries from outside Claim Administrators according to WC Charter and TPA Customer Service Instructions
Coordinate WC meetings and present cases to the corporate Workers’ Compensation Settlement Committee
Oversee Claims Examiner management of Workers’ Compensation and Disability intranet sites
Ensure annual WC posters and panel card renewals
Coordinate WC job offer letters according to jurisdictional statutes
Oversee WC document handling, including subpoenas, wage requests, and settlements/SAGR to Compliance
Coordinate alternative medical leave options when Workers’ Compensation claims are denied
Manage policies and procedures for efficient delivery of services to employees
Implement effective controls with business units
Identify process integration and streamlining opportunities
Provide newly acquired companies with claims processes and assist with integration and acquisition-related claim issues
Implement system changes to motivate positive claims performance
Coordinate with the Prevention of Critical Injury team to resolve cases
Complete special projects as assigned
Travel approximately 5% as required

Requirements

What you’ll need

8–10 years of disability management experience
4-year college degree
Experience with insourced and outsourced program models
5+ recent years managing a team
Workers’ Compensation experience
Case management experience
Workday experience
Workers’ Compensation certification desirable, not essential
Case Management certification desirable, not essential
Previous business experience
Strong working knowledge of Microsoft Windows software applications
Benefit administration or similar administrative skills
Excellent computer applications skills
Problem-solving ability
Negotiation skills
Complete understanding of current plans and practices, including subsidiary plans and practices
Ability to remain objective when handling unit administrator and employee claimant interests
Excellent written and verbal communication skills for counseling and meeting presentations
Excellent interpersonal skills and ability to deal with all levels of management and employees on sensitive and emotional issues

Benefits

Comp & perks

Opportunity to grow and develop your career
Inclusive environment that encourages diverse perspectives and ideas
Challenging and unique opportunities to contribute to the success of a transforming organization
Comprehensive benefits globally (PB Benefits and Wellbeing Programs)