Director, Payments Operations

Pitney Bowes

Director, Payments Operations leading the modernization and scaling of Pitney Bowes’ payments ecosystem. Overseeing customer payment processing, funding flows, and operational relationships in a matrixed environment.

Posted 5/20/2026full-timeShelton • Connecticut, New Jersey, New York • 🇺🇸 United StatesLead💰 $170,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Lead Payments Transformation
Build a Multi‑Year Roadmap
Deliver Automation & Efficiency
Serve as Payments SME
Improve Customer Experience
Establish CX Metrics
Partner Cross‑Functionally
Oversee Daily Payments Processing
Own Reconciliation
Define Controls & SLAs
Monitor KPIs
Manage Banking Partnerships
Run Governance & Issue Resolution
Stay Current on Regulation
Lead a High‑Performance Team
Recruit & Develop Talent

Requirements

What you’ll need

Leadership Experience in Payments
Transformation Track Record
Deep Payments Knowledge
Bank/Fintech Partnership Experience
Strong People Leadership
Executive Communication Skills
Customer‑Centric Mindset
Operational Agility
Preferred B2B Payments Experience
Regulatory Familiarity
Platform Experience

Benefits

Comp & perks

Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Payments TransformationAutomationEfficiencyReconciliationControlsSLAsKPI MonitoringGovernanceIssue ResolutionB2B Payments

Soft Skills

Leadership ExperiencePeople LeadershipExecutive CommunicationCustomer-Centric MindsetOperational AgilityCross-Functional PartnershipHigh-Performance Team ManagementTalent Development