Technical Support Associate

Pitney Bowes

Technical Support Associate responsible for client assistance regarding mailing and shipping systems at Pitney Bowes. Resolve technical issues and provide excellent support using various communication methods.

Posted 5/13/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Resolve problems efficiently and effectively, and process revenue related transactions
Have extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients

Requirements

What you’ll need

The ability to work an 8-hour shift between the hours of 7am – 5pm CST Mon-Fri, with Out-of-Hours rotation once fully trained
Experience providing excellent oral/written communication and problem-solving skills
Self-motivated and able to follow instructions and structure as necessary
Proven organizational skills and the ability to multi-task
Courtesy, patience and analytical abilities in order to handle client concerns
Call center experience is preferred
The ability to de-escalate and resolve client issues and a minimum of one year of Customer/Client Service experience
Experience in Microsoft office applications, internet, chat, and email
Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
Experience with hardware and software

Benefits

Comp & perks

Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Live Well)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingtroubleshootingproblem-solvingtechnical aptitudehardwaresoftware

Soft Skills

oral communicationwritten communicationself-motivatedorganizational skillsmulti-taskingcourtesypatienceanalytical abilitiesde-escalation