Social Media, Community Manager
Pitch
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Support in establishing brand voice on social media
- Develop creative and effective social media content and campaigns
- Work with marketing and design team to execute editorial calendar
- Perform user onboarding calls
- Engage with customers through customer support tools
- Report product bugs and highlight user feedback for product teams
- Represent customer voice internally for external showcasing
Requirements
- 2+ years of experience managing social media accounts and executing integrated campaigns
- Experience supporting customers at a tech company
- Highly knowledgeable about modern social media platforms (Instagram, Twitter, LinkedIn, Facebook)
- Excellent written and verbal communication skills (English required, other European languages a bonus)
- Good instinct for design and copy
- Familiarity with software like Intercom, Zendesk, Slack, Notion, Loom, Falcon is a bonus
- Experience building communities and/or running influencer/ambassador programs is a bonus
- Experience with live-streaming is a bonus
- An understanding of best practices in social media advertising and managing paid campaigns is a bonus
Benefits
- Opportunities for professional development
- Flexible work arrangements
- An inclusive workplace that welcomes people from all different backgrounds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
social media managementcontent creationcampaign executionuser onboardingcustomer supportcommunity buildinginfluencer programslive-streamingsocial media advertisingpaid campaigns
Soft Skills
written communicationverbal communicationdesign instinctcopywriting