Localization Project Coordinator
Bayantech
Customer Support Agent
PIRATE.COM
part-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Deliver fast, accurate support via chat, email, and phone
- Resolve live session issues, equipment concerns, and user errors
- Handle GDPR deletion requests and review responses during downtime
- Act as the after-hours operations lead: monitor safety, escalate emergencies, and make time-sensitive decisions
- Maintain studio operations during shift and escalate complex issues when needed
- Champion company tone of voice and an artist-first approach
- Support internal teams and flag studio or system issues as they arise
Requirements
- Experienced in high-volume customer support
- Confident using music studio gear — DJ decks, production setups, rehearsal kit
- Comfortable working independently and making decisions under pressure
- Calm, clear, and empathetic in communication
- Fast with tools like Zendesk, Intercom/Freshchat, Slack — and an even faster typist
- Natural problem-solver who thrives in a fast-paced, time-sensitive environment
- Emotionally intelligent, reliable, and mission-driven
- Able to work the shift pattern: Sunday - Tuesday 6PM-MIDNIGHT (PDT)
- Must be located in Los Angeles or New York (hiring restricted to LA or NEW YORK)
- Subject to US employment verification
