Customer Success Manager

Pippin Title

Customer Success Manager growing client relationships for a real estate tech startup. Driving long-term sales growth with a focus on sustainable client onboarding and satisfaction.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and sales growth strategies, with a strong focus on onboarding processes and customer success in the Title/Real Estate industry. Proficient in utilizing CRM tools like Hubspot to drive engagement and analyze client metrics.

Highest-signal resume keywords

Client Relationship ManagementCustomer Success ExperienceHubspot ProficiencySales Growth StrategyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship-Building SkillsCreative ThinkingStrategic ThinkingAdaptabilityDesire to Learn

Tools & Technologies

HubspotCRMSlackMicrosoft Office

Industry Keywords

Title IndustryReal Estate IndustryOnboarding ProcessesClient MetricsEngagement Strategies

About the role

Key responsibilities & impact

Build meaningful relationships with current clients
Drive Pippin’s long-term sales growth strategy
Work closely with Sales team and CEO
Manage sustainable, seamless, and effective onboarding processes
Respond to inbound customer requests and focus on scaling interesting clients
Transition prospects to clients smoothly
Serve as an advocate for current Pippin clients
Consult current clients to understand their pain points and propose solutions
Grow Pippin’s share of wallet through relationship-based sales
Understand and educate clients about Pippin’s product and technology pipeline
Develop engagement strategies for current clients
Propose and research new products or services
Help manage revenue technology stack such as Hubspot
Gather, synthesize, and report on key client metrics
Identify potential issues with orders proactively

Requirements

What you’ll need

Experience in the Title/Real Estate Industry preferred
3-5 years of experience in customer success position preferred
In depth experience with Hubspot or other CRM preferred
Remote work experience preferred
Slack and Microsoft Office experience preferred
Superior written and communication skills
Excellent relationship-building skills
The ability to work in a fast-paced startup environment
The flexibility to adapt to a quickly growing business
The ability to think creatively and strategically about how we can rapidly grow the company together
The desire to learn constantly

Benefits

Comp & perks

paid vacation
holidays
health insurance