Implementation Specialist

Pippin Title

Implementation Specialist at Pippin Title, responsible for onboarding and managing client accounts. Engaging in API integrations and process improvements in a fully remote role.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Own new-client onboarding end to end — run kickoff, build the mutual implementation plan, set success criteria, and drive to first live order.
Configure accounts and workflows in the Pippin portal.
Train client teams on the portal, order tracker, live chat, and report formats.
Be the single point of accountability from handoff out of Sales through a clean transition to the Client Success and Operations teams.
Stand up integrations between Pippin and client systems.
Translate between client and engineering — gather integration requirements, document field mappings, coordinate sandbox testing.
Own the integration runbook.
Partner with Product and Engineering on integration roadmap.
Project-manage internal launches of new software, workflows, and process changes.
Build the change-management plan.
Instrument every rollout with clear KPIs.
Manage the implementation of title-order workflows for new and expanding accounts.
Partner with Ground Searchers network leads.

Requirements

What you’ll need

5+ years in implementation, onboarding, technical project management, or client-facing solutions at a SaaS, fintech, proptech, title, escrow, or mortgage-tech company.
Title, escrow, mortgage, or real estate experience.
Integration fluency — comfortable reading API docs, testing endpoints with Postman, reviewing field mappings.
Project management discipline — you run projects with written plans, owners, dates, and status updates.
Experience with Qualia, SoftPro, Resware, or TrackerPro is a strong plus; experience standing up integrations with any of them is a bigger plus.
Client-side presence.
Operator's bias for action.
Tools — fluent in a modern PM/collab stack (e.g., Asana, Jira, Linear, Notion, Confluence, Slack, Zoom, Loom) and comfortable in spreadsheets.

Benefits

Comp & perks

Competitive base salary
Performance bonus
Equity
Medical/dental/vision
401(k)
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

integration fluencyAPI documentationfield mappingsproject managementonboardingtechnical project managementimplementationchange managementKPI measurementworkflow management

Soft Skills

client-facingaccountabilitycommunicationcollaborationbias for actiontrainingcoordinationproblem-solvingleadershiporganizational