IT Help Desk Technician

Pipeworks Studios

IT Help Desk Technician providing technical support for employees in Los Angeles and sister studios. Managing user accounts and systems for game development teams.

Posted 6/23/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Assist with managing user accounts in Active Directory and Microsoft Entra ID.
Support account provisioning and deprovisioning for employees and contractors.
Help maintain security practices such as MFA and group-based access.
Troubleshoot access-related issues and escalate when needed.
Support for hardware in Windows workstations and laptops.
Install and repair Windows.
Basic knowledge of network equipment.
Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, etc.).
Assist with basic administration tasks in Jira and Confluence (user access, permissions, minor updates).
Help maintain IT documentation and internal SharePoint resources.
Partner with IT, HR, and other teams to support system access needs.
Track and assign software licenses to users.
Maintain hardware and software inventory records using asset management tools (e.g., Snipe-IT).
Assist with equipment setup, swaps, and replacements for employees.
Ensure accurate tracking of both onsite and remote equipment.
Respond to and resolve Tier 1 support requests (e.g., password resets, account lockouts, basic troubleshooting).
Assist with Tier 2 issues under guidance from senior IT staff.
Triage incoming tickets and follow established workflows and service processes.
Communicate clearly and professionally with users throughout issue resolution.
Contribute to maintaining and updating helpdesk documentation and knowledge base articles.
Assist in creating user-friendly guides and onboarding materials.
Document recurring issues and solutions to improve team efficiency.
Support routine reviews of user access and permissions.
Help maintain accurate records for audits and compliance checks.
Follow established IT security and compliance processes.

Requirements

What you’ll need

1–3 years of experience in a Helpdesk or IT support role.
Basic experience with Active Directory, Microsoft Entra ID, or Microsoft 365.
Strong problem-solving skills and attention to detail.
Good written and verbal communication skills.
Ability to manage multiple tasks and prioritize effectively.
Ability to lift and move equipment (up to 50 lbs) as needed.
Experience with asset management tools (e.g., Snipe-IT).
Familiarity with Jira and Confluence.
Exposure to IT compliance or audit processes.
Interest in growing within IT systems, administration, or security.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401K with employer match
Employer Paid Life Insurance Policy
Generous Paid Time Off
19 Paid Company Holidays in 2026
Paid Parental Leave
Employee Assistance Program
Fitness Club Discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Active DirectoryMicrosoft Entra IDMicrosoft 365Windows installationnetwork equipmentasset managementtroubleshootingMFAgroup-based accessTier 1 support

Soft Skills

problem-solvingattention to detailwritten communicationverbal communicationtask managementprioritizationteam collaborationdocumentationuser supportcustomer service