QA Engineer

• Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices.
• Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures.
• Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement.
• Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues.
• Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams.
• Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction.
• Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards.

Sales Quality Assurance Analyst

Senior Software Tester, Banking Industry

Senior Performance Tester