Senior Payments Analyst
Pipedrive
full-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- Establish and own the Payments BI foundations, including core KPIs, dashboards, reporting, and anomaly monitoring for areas such as authorization rates, payment economics, fraud, chargebacks, and payment method adoption
- Partner with stakeholders across Finance, Product, and Payments to identify, prioritize, and define the most impactful payments metrics
- Build reliable, automated monitoring and reporting that enables fast decision-making and early detection of issues
- Act as the central source of truth for payments performance and insights across Pipedrive
- Provide analysis and recommendations to support payment product decisions, PSP performance, customer experience improvements, and fraud/risk strategy
- Define and execute the Payments BI roadmap, scaling and automating reporting as the business evolves
- Explore opportunities to enhance monitoring and optimization through advanced analytics, AI/ML, or third-party tools
- Collaborate closely with central BI/Data teams to ensure payments insights are embedded into Pipedrive’s broader analytics ecosystem
Requirements
- 5+ years of experience in payments analytics, BI, or data analytics — ideally in SaaS, subscription, or high-volume online payments
- Expert-level SQL skills and strong experience with BI tools such as Looker, Tableau, or Power BI
- Solid understanding of cloud-based data warehouses (e.g. Snowflake)
- Deep knowledge of the payments lifecycle, including authorizations, settlements, chargebacks, and payment economics
- Proven experience building and maintaining KPI frameworks, dashboards, and anomaly detection or alerting solutions
- A hands-on, pragmatic mindset with the ability to translate complex data into clear, actionable insights
- High attention to detail and a strong sense of ownership and accountability
- Fluency in written and spoken English
Benefits
- Build something from day one – This is a newly created role with true end-to-end ownership and strategic impact
- One of the most business-critical areas – Payments directly power revenue, growth, and customer experience
- People-first culture – Work with smart, kind, and ambitious colleagues in an inclusive, collaborative environment
- Shape the future – Define how payments evolve as a strategic capability within Pipedrive’s product ecosystem
- Work with purpose – Help over 100,000 businesses worldwide grow and succeed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLBI toolsKPI frameworksdashboardsanomaly detectiondata analyticsadvanced analyticsAImachine learningcloud-based data warehouses
Soft Skills
attention to detailownershipaccountabilitypragmatic mindsetcommunicationcollaborationanalytical thinkingproblem-solvingstakeholder managementactionable insights